Here are some troubleshooting guidelines that can help to determine what's wrong with the unit.
Answer each one of these questions:
Do you see link light on your switch / router port where the SPA is connected? If not, please make sure that Ethernet / cable connection is secure. If yes, does the SPA respond to ping?
Do you hear the voice menu after pressing ****? If not, please unplug the Ethernet cable, and press **** again, then check if you now hear the voice menu?
Note: Just in case you are able to access the IVR, reset it back to factory default settings. Dial 73738# and press 1 to confirm the reset.
Do you see a blink pattern on the status LED? If yes, run our recovery tool. Send a request to firstname.lastname@example.org indicating the model of your SPA device which is in S.O.S. mode. Or you may also request this from your dealer/distributor.
Note: The 1x long and 2x short means no Ethernet connectivity is detected. Check your cable. You can also inspect the RJ45 socket of the SPA.