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Cisco Small Business IP Phones

Encountering Difficulties Making or Answering a Second Call on the Landline

Document ID: 108704

Updated: Dec 12, 2008

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Contents

Introduction
What can I do if I'm having problems making or answering a second call on the landline?
Related Information

Introduction


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).

Q. What can I do if I'm having problems making or answering a second call on the landline?

A.

Problems making or answering a second call is caused by factors such as an inactive second call service and incorrectly set-up recall selection. Check with your landline service provider to activate the second call service. If it still didn't work, follow the steps below.

Answering a Second Landline Incoming Call

Step 1:
When there is an incoming call from another line while you are on the first call, you will hear a call waiting tone.

Step 2:
To pickup the incoming call, select Call. The first call will be put on hold.

Step 3:
You can press the Call key to switch between calls.

Step 4:
Press the Power/End Call key to end the current call.

Making a Second Landline Call

This applies only if you have subscribed to this service from your telephone provider. To make a second landline call, follow the steps below.

Step 1:
Press the Call key then dial the number you want.

Step 2:
Press the Call key to shift between calls.

Step 3:
Press the Power/End Call key to end the current call.

Setting the Recall Duration

Step 1:
Select Menu.

Step 2:
Scroll to Settings then press Select.

Step 3:
Scroll to Advanced then press Select.

Step 4:
Scroll to Landline then press Select.

Step 5:
Select Recall then press Select.

Step 6:
Scroll to the new setting then press OK. The new setting is now saved.


Related Information

Updated: Dec 12, 2008
Document ID: 108704