This document describes how to recover (that is, reset) admin passwords
on Cisco Prime Infrastructure servers. It applies to Cisco Prime Infrastructure
version 1.2 and later. The procedure given here is for servers installed as
virtual machines (OVAs) on customer-provided hardware only.
There is a separate procedure for appliances
There are no specific requirements for this document.
For more information on document conventions, see the
The following procedure explains how to reset the Cisco Prime
Infrastructure server administrator password on virtual machines (OVAs)
installed on customer hardware.
Note that you must have a copy of the installation ISO image
appropriate for your version of the software, and this image must be bootable
from your VMware server, before you can reset the administrator password. The
following steps incorporate a simple procedure for meeting this
Before attempting to recover the administrator password, you must
have a copy of the installation ISO image appropriate for the version of Cisco
Prime Infrastructure that you are using.
Cisco Prime Infrastructure ISO image files have the format
version is the version number of the product.
For example: If you are using the latest version of Cisco Prime Infrastructure
version 1.3, you should have a copy of the ISO image file
If you do not have a copy of the ISO image, you can download it
from Cisco.com, as follows:
Point your browser to
Use the Find box to search for "Cisco Prime
From the results list, select the software version you are using
(for example, Cisco Prime Infrastructure 1.3).
Select Prime Infrastructure Software to display
the list of ISOs and other downloadable image files for that software
Download the ISO image from the
Once you have a copy of the ISO image, upload it to a datastore on
your virtual machine, as follows. If you do not have access to the vSphere
inventory, Datastores or Objects functions, consult your VMware administrator.
You should also avoid accessing ESX directly from the vSphere client.
In the vSphere inventory, click Datastores.
On the Objects tab, select the datastore to
which you will upload the file.
Click the Navigate to the datastore file
If needed, click the Create a new folder icon
and create a new folder.
Select the folder that you created or select an existing folder,
and click the Upload a File icon.
If the Client Integration Access Control dialog box appears,
click Allow to allow the plug-in to access your operating
system and proceed with the file upload.
On the local computer, find the file and upload
Refresh the datastore file browser to see the uploaded file in
With the ISO image uploaded to a datastore, make it the default
boot image, as follows:
Using the VMware vSphere client, right-click the deployed OVA and
choose Power > Shut down guest.
Select Edit Settings > Hardware, then select
CD/DVD drive 1.
Under Device Type, select Datastore ISO
File, then use the Browse button to select the ISO
image file you uploaded to the datastore.
Under Device Status, select Connect at
Click the Options tab and select Boot
Options. Under Force BIOS Setup, select Next
time VM boots, force entry into BIOS setup Screen. This will force a
boot from the virtual machine BIOS when you restart the virtual
In the VMware vSphere client, right-click the deployed OVA and
choose Power > Power On.
In the BIOS setup menu, find the option that controls the boot
order of devices and move DVD/CDROM to the
Follow the steps below to rest the Cisco Prime Infrastructure
server admin password:
Save your BIOS settings and exit the BIOS setup menu. The virtual
machine will boot from the ISO image and display a list of boot
Enter 3 if you are using the keyboard and
monitor to access the OVA, or 4 if you are accessing via console. The vSphere
client displays a list of Admin user names.
Enter the number shown next to the admin username for which you
want to recover the password.
Enter the new password and verify it with a second
Enter Y to save your changes and
Once the VM has rebooted: In the vSphere client, click on the CD
icon and select Disconnect ISO image.
Try to log in with your new administrator password. You should be
able to log in successfully.