Unified Contact Center Enterprise
Contact Center Enterprise architecture guides.
Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 9.x
April 18, 2013
Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network. It combines software IP automatic call distribution (ACD) functionality with Cisco Unified Communications in a unified solution that enables companies to rapidly deploy an advanced, distributed contact center infrastructure.View Design Guide