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Author Biographies

Author Biography

Shahzad Ali

Technical Marketing Engineer

Shahzad Ali is a Technical Marketing Engineer with the Unified Communication Systems Architect team at Cisco. He is responsible for system-level network designs and strategy for Unified Customer Voice Portal products. He is also involved in writing Cisco Validated Design guides and documenting best practices for UC Contact Center solutions.

Shahzad has been working in Cisco for almost 7 years now. Previously, Shahzad was a team leader in Cisco's Unified Communications solution integration test organization, validating large-scale enterprise voice, video and contact center solutions. He also worked in the Cisco Technical Assistance Center, supporting complex multiservice voice related issues for customers. Shahzad holds a double CCIE certification in Voice and Routing & Switching tracks. He holds a bachelor's degree in Computer Systems Engineering and a master's degree in Electrical Engineering.