Valtix

For Cisco Multicloud Defense (formerly Valtix) products purchased from Cisco

Create a Technical Assistance Center (TAC) Request

• To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco account representative.
• Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
  • U.S. - 1-800-553-2447 Toll Free
  • International support numbers
• For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide.

Note: Customers must have their Cisco service contract number, software product family, and a Cisco.com user ID when opening a case.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts, and ensure only authorized users get access.

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

• To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
• To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool.

For products purchased from Valtix

• Email: support@valtix.com
• Phone: (650) 420-6014
  • Select option 2 and leave a voice mail
• Slack Connection
  • Requires each company use Slack Enterprise