July Systems
Services and Support for Integration
A single, seamless interface for former July System partners and customers to open or manage service renewals and requests.
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We value your business and are excited to enable you to quote, order, and manage service renewals for Cisco Spaces. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Literature
- Technical Support Reference Guide for Cisco Spaces (PDF - 1.2 MB)
- Cisco Spaces Subscription Changes Instruction Guide (PDF - 991 KB)
- Technical Support Reference Guide for Cisco Spaces (PDF - 1.2 MB)
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Create a Technical Assistance Center (TAC) Request
- To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
- Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
- U.S. - 1-800-553-2447 Toll Free
- International support numbers
- For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide. (PDF - 1.2 MB)
Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.
Manage Access to Cisco Services
The Cisco Service Access Management Tool (SAMT)
enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).There are two ways to determine who has access to these services: Bill to ID or Contract Number.
- To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
- To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.
Learn more about the Cisco Service Access Management Tool
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For CMX Engage, CMX Cloud, and EMSP subscriptions, customers and partners will access technical support using July System tools and processes.
Primary Phone: 011-91-7126732201
Secondary Phone: 011-91-7126732345
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Partners, please login
for additional information.
enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).
for additional information.