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EOL13694
Cisco announces the end-of-sale and end-of-life dates for the Cisco FLEX Subscription v10.x for Unified Communication Suite. The last day to order the affected product(s) is April 23, 2021. The last day to renew or add to an existing subscription is April 23, 2021 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
For additional information related to End-of-Sale of the perpetual Version 10.x Unified Communication Manager Software refer to this previously announced bulletin EOL12642:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-741767.html.
Table 1. End-of-life milestones and dates for the Cisco FLEX Subscription v10.x for Unified Communication Suite
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
April 23, 2021 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2022 |
The milestone dates are aligned with the perpetual software bulletin EOL12642. Refer to this bulletin for additional information:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-741767.html.
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-ER-10X-K9 |
Emergency Responder SW Bundle v10 (1) |
A-FLEX-ER-12X-K9 |
Emergency Responder SW Bundle v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-H-UCXN-10X |
Unity Connection v10 License (1) |
A-FLEX-H-UCXN-12X |
Unity Connection v12 License (1) |
Customers should migrate to Hosted EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-COMMON10X |
Common Area v10 License (1) |
A-FLEX-P-COMMON12X |
Common Area v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-ER-10X |
Emergency Responder v10 License (1) |
A-FLEX-P-ER-12X |
Emergency Responder v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-ESS-10X |
Essential v10 License (1) |
A-FLEX-P-ESS-12X |
Essential v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-TPRM-10X |
Telepresence Room v10 License (1) |
A-FLEX-P-TPRM-12X |
Telepresence Room v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-UCM-10X |
Unified Communications Manager v10 License (1) |
A-FLEX-P-UCM-12X |
Unified Communications Manager v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-UCXN-10X |
Unity Connection v10 License (1) |
A-FLEX-P-UCXN-12X |
Unity Connection v12 License |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-SME-10X |
Session Manager v10 (1) |
A-FLEX-SME-12X |
Session Manager v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-SW-10X-K9 |
On-Premises & Partner Hosted Calling SW Bundle v10 (1) |
A-FLEX-SW-12X-K9 |
On-Premises & Partner Hosted Calling SW Bundle v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-HSTW-LIC-ER-10X |
Hosted ER 10.x 911 - User License Subscription |
There is currently no replacement product available for this product. |
- |
- |
| A-HSTW-LIC-ESS-10X |
Hosted Essential 10.x - License Subscription |
There is currently no replacement product available for this product. |
- |
- |
| A-HSTW-LIC-PS-10X |
Hosted Public Space License for 10X - License Subscription |
There is currently no replacement product available for this product. |
- |
- |
| A-HSTW-LIC-UCM-10X |
Hosted UC Manager 10.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
- |
| A-HSTW-LIC-UCX-10X |
Hosted Unity Connection 10.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
- |
| A-HSTW-TPROOM-10X |
Hosted TelePresence Room License for EA 10.x - License Subs |
There is currently no replacement product available for this product. |
- |
- |
| A-PRM-LIC-ER-10X |
ER 10x 911 - User License Subscription |
A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-ESS-10X |
Essential 10.x - License Subscription |
A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-PS-10X |
Public Space License for 10X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-PSPA-10X |
Public Space License for 10X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCM-10X |
UC Manager 10.x - User License Subscription |
A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCX-10X |
Unity Connection 10.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCXN-10X |
Unity Connection 10.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-S-UCM-10X-K9 |
UC Manager 10x - SW Kit for UCM |
A-PRMW-SW-CCS1-K9 |
Cisco Software Subscription - Software delivery |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-TPROOM-10X |
TelePresence Room License for EntW 10x -License Subscription |
A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ER-10X |
ER 10.x 911 - User License Subscription |
A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ESS-10X |
Essential 10.x - License Subscription |
A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-PS-10X |
Public Space License for 10X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCM-10X |
UC Manager 10.x - User License Subscription |
A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCX-10X |
Unity Connection 10.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-TPROOM-10X |
TelePresence Room License for EA 10.x - License Subscription |
A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-AU-C-PRM10 |
On-Premise Calling v10 |
A-SPK-AU-C-PRM12 |
On-Premise Calling v12 |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EMP-C1-PRM10 |
On-Premise Calling v10 & Business Messaging |
A-SPK-EMP-C1-PRM12 |
On-Premise Calling v12 & Business Messaging |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EMP-C3-PRM10 |
On-Premise Calling v10 & Advanced Meetings |
A-SPK-EMP-C3-PRM12 |
On-Premise Calling v12 & Advanced Meetings |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
For additional information related to End-of-Sale of the perpetual Version 10.x Unified Communication Manager Software refer to this previously announced bulletin EOL12642:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-741767.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.