Cisco Unified Attendant Console Standard Version 12.0 Data Sheet
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Product Overview
Connect customers, employees, and business partners with the right person, the first time. Cisco® Unified Attendant Console Standard (Figure 1) gives corporate operators and receptionists the tools they need to process incoming calls efficiently and professionally. This desktop application communicates directly with Cisco Unified Communications Manager to control the user’s phone.
Cisco Unified Attendant Console Standard pairs with Cisco Unified IP Phones and Cisco Jabber® and supports all Cisco Unified Communications Manager platforms, including Cisco Business Edition 7000, Cisco Business Edition 6000, and Cisco Hosted Collaboration Solution.
Features and Benefits
Cisco Unified Attendant Console Standard is simple to set up and easy to use. It includes:
● Call handling directly from the application
● Searchable corporate directory and personal directory groups
● Live view of contact availability through:
◦ Phone line state
◦ Cisco presence or WebEx® Messenger presence
● Integration with Cisco Unified Communications Manager hunt groups
● No server to deploy and maintain
Table 1 lists additional features and benefits of Cisco Unified Attendant Console Standard.
Table 1. Features and Benefits
| Feature |
Benefit |
| Telephony features |
|
| Core call controls |
Answer, transfer, hold, park, join, conference, place outbound calls, and more, all within a fast and intuitive application. |
| Call park |
The Parked Calls panel delivers a clean visual way to work with Cisco Unified Communications Manager call park extensions. |
| Call history |
The Call History panel shows the user’s call transactions, including call type, calling and called party telephone numbers, and date/time stamps. |
| Log into and out of hunt groups |
Users can log into and out of Cisco Unified Communications Manager hunt groups from within the application. |
| Call forwarding and do not disturb |
Users can set call forwarding and do not disturb on their extensions directly from the application. |
| Directory features |
|
| Directory synchronization with Cisco Unified Communications Manager and/or a local .csv file |
Users will always have an up-to-date corporate directory by synchronizing the Cisco Unified Attendant Console Standard directory with Cisco Unified Communications Manager, a local .csv file, or both. |
| Personal directory groups |
In addition to the synchronized corporate directory, users can create their own groups of contacts to give them quick access to any contact inside or outside of their organization. |
| Unified directory search |
Search the synchronized corporate directory and personal directory groups at the same time to find contacts quickly. |
| Presence integration |
If your organization uses Cisco presence or WebEx Messenger, users can view each contact's live presence state to quickly see if the contact is available to receive a call. |
| Additional features |
|
| Adjustable font size |
Changing the font size is one of the many ways in which individual users can customize the application to best suit their needs. |
| Configurable user interface |
Each panel (Call Control, Parked Calls, Call History, and the directory) can be rearranged, resized, and popped out, giving users the freedom and flexibility to maximize valuable screen space across one or more monitors. |
| Localization |
English (Danish, Dutch, French, German, Italian, Portuguese, Russian, Spanish, and Swedish will be supported in version 12.0.2). |
| Administrative features |
|
| Sign-in device restriction |
Create a list of specific devices with which a user may sign into Cisco Unified Attendant Console Standard. |
| Configuration lockdown |
Password-protect key configuration settings to prevent accidental changes by your users. |
| Application dial rules synchronization |
Application dial rules, created in Cisco Unified Communications Manager, are automatically imported and used by Cisco Unified Attendant Console Standard. |
Platform Compatibility
Cisco Unified Attendant Console Standard Version 12.0 is compatible with Cisco Unified Communications Manager Versions 10.0(1) through 12.0(1). See Release Notes for detailed operating system and Cisco Unified Communications Manager version interoperability requirements.
Cisco Unified Communications Manager Express and Cisco Business Edition 4000 are not supported.
System Requirements
Table 2 lists the minimum system requirements for Cisco Unified Attendant Console Standard.
Table 2. System Requirements
| Memory |
4 GB |
| Available disk space |
10 GB |
| Hardware |
● 100 Mbps network card, connected to the same network as Cisco Unified Communications Manager using TCP/IP
● Keyboard with 10-key number pad
● Phone headset (recommended)
|
| Operating system |
One of the following operating systems (see Release Notes for detailed operating system and Cisco Unified Communications Manager version interoperability requirements):
● Windows 10 (desktop mode)
● Windows 8.1, Update 1 (v. 6.3.9600 or later)
● Windows 7 SP1
|
Warranty Information
Find warranty information on Cisco.com on the Product Warranties page.
Ordering Information
Each desktop installation of Cisco Unified Attendant Console Standard requires a license. To place an order, go to How to Buy. You can download software here.
Table 3 gives ordering information for Cisco Unified Attendant Console Standard.
Table 3. Ordering Information
| Product Name |
Version |
Delivery Method |
Top-Level Configuration Product Number |
Product Number |
| Cisco Unified Attendant Console Standard |
12.x |
Electronic |
L-CUAC12X |
L-CUAC12X-STND |
Cisco Services
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For More Information
For more information about Cisco Unified Attendant Console Standard, visit https://www.cisco.com/go/cuac for the product homepage or contact your local Cisco account representative.
To download a free trial of Cisco Unified Attendant Console Standard, visit https://www.cisco.com/go/ac. After downloading and installing Cisco Unified Attendant Console Standard, you may register for a free 60-day evaluation license for the product.
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