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EOL13135 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Business Edition 4000 Solution and Subscriptions. The last day to order the affected product(s) is May 22, 2020. The last day to renew or add to an existing subscription is May 22, 2022 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers should contact their Cisco partner to discuss migration options. Customers interested in a comprehensive cloud calling solution could consider Cisco Webex Calling. Cisco Webex Calling is available under Cisco Collaboration Flex Plan 3.0, as detailed here:
Cisco Collaboration Flex Plan 3.0 Ordering Guide:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
Table 1. End-of-Life Milestones and Dates for the Cisco Business Edition 4000 Solution and Subscriptions
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
November 22, 2019 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 22, 2020 |
| End of Change/Renewal Date* |
The last date to Renew or Add to an existing subscription. |
May 22, 2022 |
| Last Date of Support** |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
May 31, 2023 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-BE4K-1YR-K9 |
Business Edition 4000 1 Year Subscription Top Level |
No Replacement |
- |
- |
| A-BE4K-1YR-SEAT |
Business Edition 4000 1 Year Seat |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-3YR-K9 |
Business Edition 4000 3 Year Subscription Top Level |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-3YR-SEAT |
Business Edition 4000 3 Year Seat |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-5YR-K9 |
Business Edition 4000 5 Year Subscription Top Level |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-5YR-SEAT |
Business Edition 4000 5 Year Seat |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-DRR |
BE4K Portal/SW Upgrades OA - Daily Rate Recognized Revenue |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-IMR |
BE4K License OA - Immediate Recognized Revenue |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-PLATFORM-K9 |
Business Edition 4000 Appliance Licenses |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-SUPT-BAS |
Support - Basic (24X7 Tier 1 Support) |
No Replacement |
- |
See the Migration Options section below for alternative products. |
| A-BE4K-SUPT-BASC |
Support - Basic (24 X 7 Tier 1 Support) |
No Replacement |
- |
See the Migration Options section below for alternative products. |
Customers should contact their Cisco partner to discuss migration options. Customers interested in a comprehensive cloud calling solution could consider Cisco Webex Calling. Cisco Webex Calling is available under Cisco Collaboration Flex Plan 3.0, as detailed here:
Cisco Collaboration Flex Plan 3.0 Ordering Guide
https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
For more information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.