Cisco announces the end-of-sale and end-of-life dates for the Cisco Video Surveillance Manager Hardware. The last day to order the affected product(s) is November 18, 2011. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Customers are highly encouraged to begin using the latest generation of Cisco Physical Security Multiservice Platform Series referenced in the migration section below. This latest generation of platforms adds RAID5 on the 1RU form factor and RAID6 on the 2RU form factor as well as increased performance relative to the end-of-sale products announced in this bulletin.
Table 1. End-of-Life Milestones and Dates for the Cisco Video Surveillance Manager Hardware
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
May 20, 2011
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
November 18, 2011
Last Ship Date: HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
February 16, 2012
End of Routine Failure Analysis Date: HW
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.
November 17, 2012
End of New Service Attachment Date: HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
November 17, 2012
End of Service Contract Renewal Date: HW
The last date to extend or renew a service contract for the product.
February 13, 2016
Last Date of Support: HW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
November 30, 2016
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Q. Which Cisco Video Surveillance product line does this announcement affect?
A. The platforms in this announcement are legacy platforms used with the Cisco Video Surveillance Manager product suite.
Q. Will I still be able to order the same software revisions on the suggested platforms above?
A. The migration platforms contained above support the latest software available for the Cisco Video Surveillance Manager software suite.
Q. Will the new platforms increase my cost per system?
A. In general, the new platforms will decrease the total system cost of purchasing a Cisco Video Surveillance Manager system.
Q. Are there any additional items I should be aware of when considering the correct migration platform?
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase the Cisco Video Surveillance Manager Hardware through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End-of-Sale date.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.