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Cisco Prime Collaboration

Cisco Prime Collaboration 11.0 – Standard and Advanced Offerings White Paper

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Summary

A new packaging model for Cisco Prime Collaboration is available beginning with Cisco® Unified Communications Manager Version 10.0. This model consists of two offerings: Cisco Prime Collaboration Standard and Cisco Prime Collaboration Advanced.

Cisco Prime Collaboration Standard is included with Cisco Unified Workspace Licensing and Cisco User Connect Licensing for Cisco Unified Communications. It provides essential provisioning management to support deployments of Cisco Unified Communications Manager 10.0 and assurance management to support deployments of Cisco Unified Communications Manager 9.0 and later.

For deployments that require more advanced management or support for Cisco Unified Communications Manager 9.0 and later, Cisco Prime Collaboration Advanced offers additional automation, deeper diagnostic capabilities, and long-term reporting. See Table 1.

Table 1.       Support for Cisco Unified Communications Manager by Version

Cisco Prime Collaboration 11.0 Offering

Supported Cisco Unified Communications Manager Versions

Standard

The Assurance module supports Version 9.0 and later; the Provisioning module supports Version 10.0 and later.

Advanced

Version 9.0 and later.

Cisco Prime Collaboration

Cisco Prime Collaboration provides simplified, unified management across voice and video collaboration networks. It offers automated provisioning, real-time monitoring, and proactive troubleshooting, plus long-term trending and analytics—in one integrated product.

Cisco Prime Collaboration Advanced includes three separate modules: Provisioning, Assurance, and Analytics. Cisco Prime Collaboration Standard includes a subset of the features available in the Provisioning and Assurance modules. The Analytics module and Cisco Prime Collaboration Contact Center Assurance are available as part of the Cisco Prime Collaboration Advanced offer only.

This white paper outlines the different features available for each offer and describes how to change from the Standard offer to the Advanced offer.

What Is Cisco Prime Collaboration Assurance?

Cisco Prime Collaboration Assurance offers integrated monitoring and diagnostics for Cisco Unified Communications, Cisco TelePresence®, and the underlying network infrastructure. It expedites operator resolution of service quality issues before they affect end users and helps avoid system and service outages for a better quality of experience for the end user.

Table 2 summarizes key features available in the Standard and Advanced offers for Cisco Prime Collaboration Assurance. Note: All features available in the Standard offer are also available in the Advanced offer.

Table 2.       Cisco Prime Collaboration Assurance: Standard and Advanced Features

Standard and Advanced Features

Standard

Advanced

Web-enabled single interface for fault and performance monitoring of core Cisco Unified Communications Manager and Cisco TelePresence systems.

Yes

Yes

“At-a-glance” predefined and customizable performance dashboards to monitor short-term performance metric trends.

Yes

Yes

Real-time alarm browser to display faults and allow administrators to take action to troubleshoot or escalate the problem.

Yes

Yes

UC cluster components search and status capability: Quick search for unified communications (UC) cluster-associated inventory (phones, trunks, and more) and ability to view a real-time status dashboard.

Yes

Yes

Simplified, customizable events based on performance thresholds allow administrators to add new threshold-based alerts for selective and focused monitoring from a single screen.

Yes

Yes

Call path trace and analysis allows administrators to easily identify network devices causing call failures and reduce mean time to repair (MTTR).

Yes

Yes

Email notification enables on-demand and automated escalations for alerts.

Yes

Yes

Support for single cluster of Cisco Unified Communications Manager and core Cisco TelePresence components such as Cisco TelePresence Server, Video Communication Server (VCS), Multipoint Control Unit (MCU), and Conductor.

Yes

Yes

Scale: Multicluster support for Cisco Unified Communications and Cisco TelePresence deployments.

No

Yes

Multilevel and multidevice role-based access control (RBAC) to control user activity based on role and specific sets of devices or endpoints.

No

Yes

Autodiscovery of the entire Cisco Unified Communications and Cisco TelePresence environment, including endpoints, UC applications, Cisco Unified Border Elements, gateways, switches, and more. The solution automatically models the Cisco collaboration network and presents it using topology views for visualizing deployment and status.

No

Yes

At-a-glance health dashboards with built-in root-cause identification best practices, including diagnostic views and troubleshooting drill down for issue isolation and troubleshooting.

No

Yes

Audio and video session trace, session quality monitoring, and reports: Monitors the quality of every audio and video call and traces video and audio calls. Provides intuitive reports for call traffic categorization and analysis.

No

Yes

Audio call quality monitoring and reports: Analyzes every audio call and its quality to detect service degradation. Provides a location-by-location service impact report.

No

Yes

Video session monitoring: Automatically detects video sessions and session topology. Users can also analyze video call service degradation issues using quality of service (QoS) metrics from Cisco Unified Communications Manager call detail records (CDRs).

No

Yes

Infrastructure synthetic tests: Scheduled pretesting of key components and circuits using end-to-end site connectivity tests, unified communications application feature tests, and WAN link performance tests.

No

Yes

Video precall synthetic test: Enables administrators to make a video test call to help ensure the quality of the session before the actual end user makes the call and to detect any issues before important executive sessions begin.

No

Yes

Event correlation streamlines dependent events into fewer alarms.

No

Yes

User 360-degree and device 360-degree views provide complete information about an end user or an infrastructure device.

No

Yes

Group customization allows administrators to create new endpoint device groups for focused monitoring needs.

No

Yes

Trunk group customization allows users to create a trunk group to measure aggregate utilization percentage.

No

Yes

Multicustomer support allows users to manage multiple Cisco Unified Communications deployments with a single instance of Cisco Prime Collaboration Assurance.

No

Yes

Operational support system (OSS) integration: Northbound alarms in Simple Network Management Protocol (SNMP) trap and syslog format allow easy integration with existing OSSs.

No

Yes

Breadth of support for UC and Cisco TelePresence endpoints and applications: Support for all key services in Cisco collaboration networks, including Cisco Unified Communications, Unified Contact Center Enterprise, Unified Contact Center Express, and video infrastructure components, as well as third-party devices. Refer to the compatibility Information at http://www.cisco.com/en/US/products/ps12363/products_device_support_tables_list.html.

No

Yes

Collaboration network infrastructure support: Helps enable monitoring of underlying network devices that can affect collaboration services, such as Cisco Unified Border Elements, Cisco Integrated Services Routers (ISRs), voice gateways, gatekeepers, routers, and switches. Refer to the supported devices list at http://www.cisco.com/en/US/products/ps12363/products_device_support_tables_list.html.

No

Yes

Cisco Prime Collaboration Assurance Standard

The Standard offer provides essential fault and performance monitoring for core Cisco Unified Communications and Cisco TelePresence components.

The solution is web enabled, providing remote accessibility and avoiding the need to download client software and maintain various versions.

Cisco Prime Collaboration Assurance Standard supports Cisco Unified Communications Manager Versions 9 through 11, Cisco Unity® Connection Versions 9 through 11, and core Cisco TelePresence components such as Cisco TelePresence Server, VCS, MCU, and Conductor.

Cisco Prime Collaboration Standard supports a single Cisco Unified Communications Manager/VCS cluster.

Scale is determined by the OVA selected for download. Refer to the Quick Start Guide, System Capacity section, for details on each endpoint type.

Key Features of Cisco Prime Collaboration Assurance Standard

This section elaborates on the Standard Assurance features summarized in Table 2.

Cisco Prime Collaboration Assurance Standard offers the following key features:

   “At-a-glance” predefined and customizable performance dashboards: More than 17 predefined dashboards provide relevant performance metrics and insight into corresponding short-term trends. Users can also select metrics to create custom dashboards to meet their unique business needs. Figure 1 shows a sample predefined performance dashboard.

Figure 1.      Sample Predefined Performance Dashboard

   Alarm browser: An easy-to-use alarm browser displays predefined as well as user-customized alerts and events in real time (Figure 2).

The faults shown in the alarm browser are sourced from the Cisco Unified Real-Time Monitoring Tool (RTMT) back-end service for Cisco Unified Communications Manager, instant messaging and presence services, and Cisco Unity Connection deployments. Cisco TelePresence Management Suite, VCS, and video endpoints for video deployment faults are reported from VCS endpoint tickets.

Using the alarm browser, users can acknowledge, annotate, and clear alerts as well as send emails automatically populated with alert information.

Figure 2.      Alarm Browser

   Customizable events based on performance thresholds: Users can easily set up custom events based on selected metrics and corresponding thresholds from a single screen. Once a threshold is violated, an event will be seen on the alarm and event screen.

   Email notification: Users can easily forward alerts to experts (Figure 3).

Figure 3.      Email Notification

   UC cluster components search and status capability: The search and status feature offers focused and granular monitoring capabilities for key components of a unified communications cluster.

As with the RTMT’s device search and status feature, the user can define search criteria to select specific cluster components, such as phones, H.323 gateways, computer telephony integration (CTI) devices, voicemail devices, media resources, Session Initiation Protocol (SIP) trunks, or hunt lists that are associated with a Cisco Unified Communications Manager cluster. The user can filter the criteria further to show, for example, all Cisco Unified IP Phone 9971 phones registered with UCM-1 that have failed firmware downloads. Once the search is defined and named, the user can save it for future use and can display the results on screen to monitor status updates (Figure 4).

Figure 4.      Cisco Prime Collaboration Search Results

   Call path trace and analysis: Users can identify devices causing call failures and reduce MTTR using a graphical depiction of detailed call log information within the cluster.

What Is Cisco Prime Collaboration Assurance Advanced?

The Advanced offer is a full-featured real-time monitoring and diagnostics system for voice and video network assurance.

For more details on Cisco Prime Collaboration Assurance Advanced, please refer to the product data sheet at http://www.cisco.com/c/en/us/products/cloud-systems-management/prime-collaboration/datasheet-listing.html.

Key Features of Cisco Prime Collaboration Assurance Advanced

This section elaborates on the key Assurance Advanced features summarized in Table 2.

   Scale: A single instance or installation of Cisco Prime Collaboration Assurance Advanced scales to support multiple Cisco Unified Communications Manager and VCS clusters.

   Multilevel and multidevice RBAC: Administrators can control management user activity based on user role, avoiding unauthorized operations. Administrators also can provide granular control for management users handling assurance functions for specific sets of devices or endpoints.

   Autodiscovery: The Advanced offer simplifies the administrator’s task of inventory collection using automatic discovery. Based on publisher and device credential profile information input by an administrator, it discovers the entire Cisco Unified Communications environment, including endpoints, unified communications applications, and gateways. The autodiscovery mechanism also can discover video deployment components such as VCS and its associated endpoints. In addition, the Advanced offer provides Cisco Discovery Protocol and Address Resolution Protocol (ARP)-based discovery mechanisms to discover network infrastructure that includes gateways, Cisco Unified Border Elements, and switches.

The Advanced offer not only automatically discovers collaboration network inventory, but also automatically models the collaboration network. An operator can visualize the collaboration deployment and status of the components using the Topology View dashboard.

   At-a-glance health dashboards with built in root-cause identification best practices: The Advanced offer provides at-a-glance dashboards under the Home menu. These dashboards offer key metrics that users need to know to keep tabs on the entire collaboration network. For example the End User Impact dashboard provides information that helps the administrator identify top-N locations where endpoints in the network are experiencing the most outages, call failures, or service quality issues. Based on the information provided, the operator can focus troubleshooting on the most affected areas. Using integrated best practices for troubleshooting, the system also allows intuitive navigation to details that help the operator understand the frequency of the problem as well as identify the associated node (gateway or switch) that may be causing the problem.

   Audio call quality monitoring and reports: The Advanced offer uses call detail record (CDR) and call management record (CMR) information from Cisco Unified Communications Manager to analyze the quality of every call. The system dashboards display the locations most affected by quality degradation. The solution categorizes affected calls into simple categories, such as Poor, Acceptable, and Good. It also provides reports that show information about every call, including detailed quality information.

   Video session monitoring: Using video session diagnostics, an administrator can effectively identify sessions with degraded services. Administrators can also analyze video call service degradation issues using video call QoS metrics from Cisco Unified Communications Manager CDRs.

   Infrastructure synthetic tests: The Advanced offer provides synthetic tests to help detect key issues before they affect end users. Using synthetic tests, network users can test key features of the Cisco Unified Communications Manager and voicemail system. Endpoint reachability and end-to-end connectivity tests help determine phone availability and operational status. WAN performance tests on routers test the performance parameters of WAN connections, for IP service-level agreements (SLAs).

The infrastructure tests can be scheduled to accommodate business needs. Any failed test will generate alerts on the dashboard, and the administrator will be able to take action to troubleshoot and fix the problem before end users experience service issues.

   Video precall synthetic test: This feature is useful in situations where users need visibility into any potential issues before the video calls happen—for example, before a session for corporate executives. The video precall function enables users to make a video test call to help ensure the quality of the session before an actual end user makes the call. The solution monitors the test call just as it would an actual call and provides deep session information in diagnostics. The session information or fault information can help users detect any issues on the call path in time to troubleshoot and address any problems before key end users experience issues during an actual call.

   Event correlation: The event correlation engine helps reduce the clutter of events and alerts on dashboards. Users can easily see key alerts and events on the alarm browser and can take action to fix them, improving MTTR. Event correlation offers built-in rules to correlate data and generate aggregated alerts.

Cisco Prime Collaboration Assurance offers three kinds of correlation rules: time-based correlation, threshold-based correlation, and root-cause correlation.

Time-based correlation helps users treat an event as a problem that needs troubleshooting if and only if it occurs frequently within a particular time window. For example, an administrator may not want an alert on an occasional call admission control (CAC) location that is out of bandwidth. However, if a CAC location goes out of bandwidth three times within 20 minutes, the administrator may expect a critical alert, as this clearly indicates a bandwidth shortage for that location.

Other examples of time-based correlation supported by Cisco Prime Collaboration include “Too many high CPU conditions within a user-configurable time window,” “Prolonged low memory condition,” “Interface flapping,” and more.

Threshold-based correlation rules help users focus on an issue only when it violates a particular threshold level. For example, an administrator may not want an alert on per-phone connectivity or a service quality issue. However, if a location or device pool is experiencing a large number of phone connectivity or service quality issues, the administrator does expect a critical alert, as it would likely indicate broken infrastructure, such as where the Cisco Unified Communications Manager or phones connect to switches.

Root-cause correlation rules help users focus on addressing components or devices causing the issue, as opposed to symptoms of events. For example, “UCM CodeYellow” is a symptom of the real CPU pegging alarm that is causing calls to be dropped. Similarly, a large number of “device unresponsive” events from devices at a remote location would likely be related to an outage of a WAN link connecting to that remote location.

   User 360-degree and device 360-degree views: Cisco Prime Collaboration Advanced offers a user 360-degree view that displays user information (from Active Directory integration) and shows all the endpoints assigned to an end user. The user 360-degree feature shows service quality events for every endpoint owned by the end user. This helps the administrator associate the end user and his or her experience with the collaboration services. Users also can cross-launch tools to troubleshoot service degradation issues. The device 360-degree view provides complete information about a device or application, along with device faults and performance metrics information for all components on the device or application. Users can cross-launch contextual troubleshooting tools from the device 360-degree view.

   Group customization: Administrators can create custom groups for endpoints and devices. For example, an administrator can create a group called “New York Ex60 Units” or “Dallas Data Center Devices.” These custom groups show up in various dashboards; for example, using the alarm browser, the administrator can select the specific custom group to see a set of alerts corresponding to the group. This feature allows administrators to organize monitoring to obtain information or alerts for a specific set of devices or endpoints.

   Trunk group customization: Administrators can also create a custom group of trunks and monitor their aggregate utilization percentage—useful for Cisco Unified Communications Manager Express deployments, SLA verification, and load balancing.

   Multicustomer support: Administrators can manage multiple Cisco Unified Communications deployments with a single instance of Cisco Prime Collaboration Assurance Advanced. This includes support for static Network Address Translation (NAT) and overlapping IP addresses, single and multicustomer filtering, views and reports, and multilevel RBAC.

   OSS integration: Cisco Prime Collaboration Assurance can be integrated with an external OSS or email system using the northbound notifications feature. Northbound alarms in SNMP trap and syslog format allow easy integration with existing OSSs.

Cisco Prime Collaboration Assurance: How to Change from Standard to Advanced

The Standard and Advanced features are controlled by the license applied. The Cisco Prime Collaboration Assurance OVA contains Standard as well as Advanced code, along with the Linux OS. The Assurance OVA also includes Cisco Prime Collaboration Analytics and Contact Center Assurance (CCA) code. The Advanced Assurance, Analytics, and CCA features are activated through the purchase of full Advanced licenses, not upgrade licenses.

Once the OVA is downloaded and installation is started, the operator will make a choice to install the Standard software (default) or the Advanced evaluation (60-day term) software.

If the Standard software is installed and the operator wants to activate the Advanced 60-day evaluation software, a user with administrative privileges can do either of the following:

   Select the “^” or “upgrade” button at the top right corner of the screen.

   Select the “View and Evaluate Advanced Features” link in the “Getting Started” menu and follow the instructions to change to the Advanced evaluation mode.

For more information on how to order a Cisco Prime Collaboration Advanced license, refer to the Cisco Prime Collaboration ordering guide or contact your Cisco sales partner.

If software in evaluation mode is not changed to permanent Advanced mode, the system will return to Standard mode after 60 days. At the end of the 60th day, a message will pop up, telling the user that the 60-day evaluation has expired and that the user must select a single cluster out of the set of managed clusters (if multiple clusters were added during evaluation). Once the user selects a single cluster, the system will revert to the Standard software and will continue to manage the selected cluster.

To directly change from Standard to permanent Advanced mode, the administrator can install an Advanced license on the Standard system by clicking the Add Licenses button (Figure 5).

Figure 5.      Click the Getting Started Menu to Install an Advanced License (Screens Will Vary Depending on Version and Current Standard or Advanced State)

What Is Cisco Prime Collaboration Provisioning?

Cisco Prime Collaboration Provisioning is a provisioning and user service activation system for voice and video networks. It supports the Cisco Unified Communications Manager system as well as Cisco TelePresence devices, applications, and endpoints that are registered to Cisco Unified Communications Manager.

Cisco Prime Collaboration Provisioning Standard supports a single cluster. Scale is determined by the OVA selected for download. Refer to the Quick Start Guide, System Capacity section, for details.

Table 3 summarizes key features included in the Provisioning Standard and Advanced offers. Note: All features available in the Standard offer are also available in the Advanced offer.

Table 3.       Cisco Prime Collaboration Provisioning: Standard and Advanced Features

Standard and Advanced Features

Standard

Advanced

Single interface for provisioning all services (voice, video, and Cisco TelePresence endpoints [registered to Cisco Unified Communications Manager], presence, voicemail, mobility)

Yes

Yes

Getting Started wizard for simplified, accelerated initial configuration of Cisco Unified Communications applications and Cisco Prime Collaboration Provisioning

Yes

Yes

Zero-touch provisioning automatically provisions services for new users

Yes

Yes

Administrator audit log and order tracking

Yes

Yes

Three levels of RBAC: System level, advanced ordering level, and basic ordering level; however, no per-domain group granularity

Yes

Yes

Lightweight Directory Access Protocol (LDAP) integration, federated or nonfederated, per domain group

Yes

Yes

Batch provisioning, single cluster only

Yes

Yes

Policy enforcement for user services

Yes

Yes

Multicluster, multiversion support for Cisco Unified Communications Manager and Cisco Unity Connection

No

Yes

Single provisioning batch works across multiple Cisco Unified Communications Manager and Cisco Unity Connection clusters

No

Yes

Advanced RBAC under which order administrators can be assigned to different domain groups of users

No

Yes

Ordering workflow (optional stages between placing an order and the actual provisioning of the order: Approver, MAC Assigner, Shipper, and Receiver)

No

Yes

Cisco Unified Communications Manager and Cisco IOS® Software infrastructure templates with chaining, keywords, and scheduled template-based provisioning

Yes

Yes

Northbound workflow API for integrating with third-party applications

No

Yes

What Is Prime Collaboration Provisioning Standard?

Cisco Prime Collaboration Provisioning Standard offers single-cluster provisioning for core unified communications applications and user services through a web-enabled interface. It supports Cisco Unified Communications Manager Versions 10 through 11, Cisco IM and presence, and Cisco Unity Connection Versions 10 through 11. Access to Cisco TelePresence Management Server, Cisco Expressway, Cisco Prime Collaboration Deployment, and Cisco Prime License Manager is provided through user interface integration.

Key Features of Cisco Prime Collaboration Provisioning Standard

Cisco Prime Collaboration Provisioning Standard offers the following key features (these features are also included in the Advanced offer):

   Single interface for provisioning services: Cisco Prime Collaboration Provisioning provides a single interface for provisioning end-user services for voice, video, and Cisco TelePresence endpoints, and presence, voicemail, and mobility. With Cisco Prime Collaboration Provisioning, service activation is easy. An administrator simply orders a service (such as voicemail) for an end user, rather than manually setting attributes and applying templates on individual UC servers—processes that are time-consuming and error prone.

The product interfaces can be localized and rendered on the fly in different languages (Figure 6).

Figure 6.      Localized Product Interfaces (Screens Will Look Different in Version 11 and Later)

   Getting Started wizard: Administrators can accelerate the setup of Cisco Unified Communications applications and Cisco Prime Collaboration Provisioning with a setup wizard that collects information about applications, user groups (domains), sites, and users. It will organize the steps, build out a site, and prepare for user provisioning to reduce day-one setup time. It is intended for new installations but can be used in an existing environment when a new cluster is added.

   Zero-touch provisioning: Cisco Prime Collaboration automatically provisions services for new users, without prompting, across Cisco Unified Communications Manager, the Cisco Unified Communications Manager IM and Presence Service, and Cisco Unity Connection. This extends the self-provisioning capabilities of Cisco Unified Communications Manager and provides an LDAP alternative.

   Administrator audit log and order tracking: Cisco Prime Collaboration Provisioning uses an order paradigm to create and manage services for users. When an administrator orders a new service, such as a phone and line service, information about the order, including who ordered it, when the order was placed, what was ordered, and individual settings, is put into the database for tracking purposes. Orders can also be searched and exported based on a number of different criteria, such as date range, to whom, by whom, order success, and order state. The system also has an audit trail report that shows administrator activity such as admin user ID, login time, logout time, logged-in duration, and reason for logout. The audit trail also shows security-related information such as changes in passwords and security lockouts (Figure 7).

Figure 7.      Audit Trail Report

   Three levels of RBAC: System management level, advanced ordering level, and basic ordering level. The administration levels are global in scope, so an ordering administrator can order services for all users in the provisioning application (Figure 8).

Figure 8.      Role-Based Access Control

   LDAP integration: Cisco Prime Collaboration Provisioning can both sync new users from LDAP and provide user/administrator authentication. Additionally, multiple LDAP servers can be added and each assigned to one or more provisioning domains. This can provide support for managing multiple companies or nonfederated Active Directory environments in one instance of Cisco Prime Collaboration Provisioning. Federated LDAP servers, using Active Directory Application Mode (ADAM) or Lightweight Directory Services (LDS), can be supported along with nonfederated servers (Figure 9).

Figure 9.      LDAP Setup for Provisioning

   Single-cluster batch provisioning for Cisco Unified Communications Manager and end-user services: Batches used with Cisco Prime Collaboration Provisioning differ in scope from BAT files. A BAT file acts only on the UC application it is built for. Cisco Prime Collaboration Provisioning batch files provision settings for Cisco Unified Communications Manager, Cisco Unity Connection, and IM and presence servers in one file (Figure 10).

Figure 10.    Sample Batch File

   Policy enforcement for user services: Companies typically have policies specifying what endpoints and services different job roles can get. Additionally, open space phones and conference/Cisco TelePresence rooms typically have a restricted set of phone types and services. User roles in Cisco Prime Collaboration Provisioning provide a way for the provisioning systems engineers to define and restrict which endpoints and services a person or conference room can get. This set of restrictions also filters out the choices an ordering administrator would see during the ordering process, reducing the time needed to make a selection and increasing the accuracy of orders (Figure 11).

Figure 11.    Endpoint and Service Association with User Role

What Is Cisco Prime Collaboration Provisioning Advanced?

The Advanced offer is a full-featured user service activation solution with delegated administrator features. It also covers multiple versions and clusters of UC applications.

For more details on Cisco Prime Collaboration Provisioning Advanced, refer to the product data sheet at http://www.cisco.com/c/en/us/products/cloud-systems-management/prime-collaboration/datasheet-listing.html.

Key Features of Cisco Prime Collaboration Provisioning Advanced

This section elaborates upon the key Provisioning Advanced features summarized in Table 3.

   Multicluster and multiversion support: The solution can concurrently support multiple clusters and mixed versions of UC applications. When services are ordered for a user, the solution knows which cluster or combinations of clusters must be provisioned. It also knows, for example, which Cisco Unity Connection clusters are integrated with a given Cisco Unified Communications Manager cluster. The solution is also aware of different versions of the UC applications and will adjust the options seen by the administrator or used during provisioning, depending on what features are supported on the target UC applications (Figure 12).

Figure 12.    Device Management Screen

   Multicluster batch provisioning for Cisco Unified Communications Manager and end-user services Cisco Prime Collaboration Provisioning Advanced includes multicluster batch provisioning. Batches differ in scope from the Standard offer. A single batch can act on multiple clusters and multiple UC applications (Figure 13).

Figure 13.    Sample Batch File for Multicluster Configuration

   Advanced RBAC: In addition to the three levels of RBAC available in the Standard offer, the Advanced offer allows delegation of administrator access. The delegation feature allows an administrator with an ordering role to be assigned to manage one or more specific groups of users (domain groups). Other groups of users not assigned will not be visible to this administrator. Other assignable roles for managing infrastructure provisioning and workflow steps are available in the Advanced offer (Figure 14).

Figure 14.    Role-Based Access Control Screen

   Optional ordering workflow steps: Some applications require additional ordering workflow. There are four steps that can be individually enabled: Approver stage, Assigner stage, Shipper stage, and Receiver stage. Once a service order is created for a user, one or more of these stages can be added to the process workflow before the actual provisioning takes place. The ordering workflow feature works in conjunction with the group-based email notification system to alert administrators of outstanding ordering tasks. See the administration guide for details for each workflow step (Figure 15).

Figure 15.    MAC Address Assignment Screen

   Northbound API: This included interface allows Cisco Prime Collaboration Provisioning to be integrated with a third-party application or OSS. The interface allows access to Cisco Unified Communications Manager infrastructure settings and user-related settings. It can use the provisioning automation found in the administration interface, enabling a service bundle—for example, a phone, line, and voicemail—to be ordered in one step (Figure 16). A software development kit (SDK) is available at http://www.cisco.com/en/US/products/ps12363/tsd_products_support_configure.html.

Figure 16.    Northbound API

Cisco Prime Collaboration Provisioning: How to Change from Standard to Advanced

Standard and Advanced features are controlled by the license applied. The Provisioning OVA contains Standard as well as Advanced code, along with the Linux OS. The Advanced Provisioning features can be enabled using purchased full Advanced feature licenses, not upgrade licenses.

Once the OVA is downloaded and installation is started, the operator makes a choice to install the Standard software (default) or the Advanced evaluation (60-day term) software.

If the Standard software is installed and the operator wants to change to the Advanced software, a user with administrative privileges can easily change in one of two ways:

   Select the “upgrade” or “^” button in the top right corner of the screen.

   Select the “View and Evaluate Advanced Features” link on the “Getting Started” menu and follow the instructions to change to the evaluation (Advanced) mode. (The actual screen text will be different in Cisco Prime Collaboration 11 and later.).

If installed in the Advanced evaluation mode, the user has 60 days to evaluate the software and change it to permanent Advanced mode by installing Advanced licenses. For more information on how to order Cisco Prime Collaboration Advanced licensing, refer to the ordering guide or contact your Cisco sales partner.

If software in evaluation mode is not changed to permanent Advanced mode, the system prompts for an Advanced license after 60 days. At the end of the 60th day, a message will pop up telling the user that the 60-day evaluation has expired. The customer will need to add an Advanced license to continue.

To directly change a Standard mode system to permanent Advanced mode, the administrator can upload an Advanced license to the Standard system through the “add licenses” feature of the system.

For more details on Cisco Prime Collaboration Provisioning, refer to the data sheet at http://www.cisco.com/c/en/us/products/cloud-systems-management/prime-collaboration/datasheet-listing.html.