Information about the Next-Generation Cloud Delivery program from SAP can be found here (access governed by SAP).
Check out the step-by-step help for adding new supplier account names on Ariba Network.
Learn how to accept a trading relationship request/invitation from a customer.
You can use an existing account to connect with Cisco if you would like to manage all customer's POs in one account. If you would like to create a new account you can still use the same email as your email address, but not as your username. The username must be in the format of an email, but it does not need to be a valid email address. Try adding a 1 before the @ in your email and it will register as a new username for your new account.
Follow these instructions if you receive a username/password not found error on the SAP Ariba log-in page.
Follow these instructions if you enter a username already connected to an existing user on the SAP Ariba log-in page.
Follow these instructions when you can't find a purchase order.
This 4-minute video can help you learn how to send a Purchased Order-based invoice.
Note: If you don’t see a PO-based notification in your inbox, check your junk emails to see if you received a message from ‘order sender id’. In the email, select ‘Process Order’ to proceed with invoicing.
Yes Cisco allows a non-PO invoice. Follow this guidance on which type of invoices are accepted by Cisco.
Configure your payment and bank information. For Cisco specific questions, please reach out to the following mailers based on your respective country.
Europe: vendorsetup-europe@cisco.com
Emerging Markets: vendorsetup-emerging@cisco.com
This 2-minute video provides step-by-step help on configuring your bank information. For additional questions, follow the guidance on the Accounts Payable Information Page for who to contact by country.
You must first contact Cisco to change this information. Ariba must match what Cisco has in Oracle database in order to avoid payment delays. To change how Cisco pays your invoices, please reach out to the following mailers based on your respective country.
Europe: vendorsetup-europe@cisco.com
Emerging Markets: vendorsetup-emerging@cisco.com
APAC: apac_vendorsetup@cisco.com
They will provide you with a new Remit ID, which you must then configure on your Ariba Network account.
To change the Remit ID in your settings, do the following:
1. Click on "Company Settings" in the top right-hand corner of the homepage
2. Select "Remittances" from the drop-down list
3. Select the address you want to edit and click "Edit"
4. Update the address to match the new information
5. Locate Cisco on your customer list. Under the address, enter the new Remit ID given to you by Cisco Accounts Payable team. Note: The Remit ID will be a unique identification number to you.
6. Save to update
If the error persists, please reach out to the following mailers based on your respective country.
Europe: vendorsetup-europe@cisco.com
Emerging Markets: vendorsetup-emerging@cisco.com
Cisco requires that a PDF version of the invoice is attached.
Follow these instructions to view invoicing and transaction rules.
Find out how Ariba assures its invoicing solution is compliant with U.S. tax rules.
Learn about the U.S. approach to e-invoices and the enforcement of taxes.
Consult this list of possible error messages to learn their meanings and suggested resolutions.
Standard Account: Access the invoice by clicking on the PO from the email. While on the PO, click on the invoice number under "related documents" on the right-hand side. From there, you will be able to view the history and details tab for the specific rejection reasons. Fix these issues and resubmit.
Follow this step-by-step guidance if you need to edit and resubmit a failed or rejected invoice.
Standard Account: For Standard accounts (Light Enablement), contact the accounts payable department to inquire about submitted invoice payment status.
Watch this 2-minute video on how to view a scheduled payment.
Check if the email provided is valid. If you provided an email to us, your first PO will be sent to the email provided. Upon receiving that email, you will be prompted to process the order by creating an SAP Ariba Account or log into an existing account. Contact Cisco Supplier Support for additional questions.
For these issues, reach out to Supplier Support and the team will help investigate the issue.
Follow the instructions on slide 24 of the Enterprise Info PDF resource.
To make a change to the address you have on file with Cisco, contact the following mailers based on your respective country.
Europe: vendorsetup-europe@cisco.com
Emerging Markets: vendorsetup-emerging@cisco.com
Reach out to your Cisco business partner and ask for a new supplier request in Ariba reflecting the new name of your company.
Cisco Smart Buy is a cloud-based, end-to-end buying and payment solution based on technology from SAP Ariba. There will be a phased rollout starting mid-2018 and continuing throughout 2020
The existing iProcurement platform will no longer be used for purchasing indirect goods and non-C-Worker services (i.e., services for training, marketing, hardware, and software). iProcurement will continue as the platform for purchasing contingent worker services and for viewing historical purchases.
To do business in this new paradigm, non-manufacturing suppliers--as well as manufacturing suppliers who provide indirect goods and/or services to Cisco--are required to be on the Ariba Network.
The Ariba Network for suppliers is more than just a supplier network, it's a $700 billion business commerce network representing 1.7 million buyers and suppliers globally where you can grow business and boost sales connecting with buyers anytime, anywhere. Suppliers can leverage this network for the following benefits:
Suppliers can do this by signing onto a single platform, working with many customers, not just one.
See Cisco's timeline for rolling out Smart Buy.
Leading up to each of the launch dates, we will send email invitations to suppliers requesting that they join training sessions up to a week before the scheduled go-live date. Various sessions will be held to accommodate multiple time zones. Functional training sessions will cover more in-depth step-by-step instructions for setting up supplier accounts, learning how to send an invoice, and detailing what services are available to suppliers in the Ariba Network. Suppliers will also have the option to watch/listen to recorded sessions. For catalog-enabled suppliers, there will also be an Ariba-led training on how to create a catalog file and upload the document onto the Network to submit to Cisco for approval.
Past trainings by region:
North America
EMEAR
A detailed resource with Cisco's requirements is available through the Supplier Information Portal.
There are two options for setting up an account on the Ariba Network.
Chargeable documents include purchase orders and invoices.
Yes. Cisco is digitizing the end-to-end procure-to-pay process, using the SAP Ariba cloud-based platform. It is a requirement to continue transacting with Cisco. After the country has been enabled on Smart Buy, you must be on the network to do business with Cisco.
Following the different launch dates by region, the impacted Cisco business units will be transacting through Ariba. However, the platform will only be used for indirect spend transactions. The direct spend process will remain as is.
Contact Ariba network administrator or Ariba customer support on existing account information. Visit Ariba support.
Contact Ariba for additional support.
Each supplier needs to designate one Ariba network administrator for the account, but as many as 250 user accounts can be set up per account for various roles with select privileges.
Catalogs deliver a consumer like shopping experience and present content from Cisco's preferred suppliers with contracted prices. Catalog enablement is the first phase of the Catalog Management Lifecycle when suppliers are enabled on the Ariba Network, trained about the process and tools, and learn how to share catalog content with Cisco. Ariba catalog's automated verification capability speeds updates, reduces workload, and improves accuracy. Catalog suppliers are also high-volume transaction suppliers and may utilize machine to machine transaction routing that requires an additional lead time for testing. For additional information, see the overview of the catalog management solution.
Catalogs published are only visible to the trading relationship established with that buyer. Catalog content submitted to Cisco should reflect Cisco’s negotiated prices and content. A public catalog can be published to showcase your offering to other potential customers.
From Cisco's perspective, a punch-out catalog is preferred. However a Catalog Interchange Format (CIF) is also acceptable.
Only PO-related invoices can be submitted to Ariba. Invoices without POs will continue to be submitted through the aliases provided on the Supplier Guidelines page.
Suppliers with enterprise accounts can find their submitted invoices in the outbox on the Ariba Network. Each invoice will display a status, indicating whether it was received and approved by Cisco.
Suppliers with standard accounts can locate their invoice status through the dashboard on their Ariba Network account homepage.
Yes, but the invoice must have a status of failed or rejected. For further information, refer to SAP Ariba supplier support.
Yes.
Fax and email are no longer accepted. Invoices received via this method will be rejected.
For payment term questions, reach out to Payment Terms after reviewing our payment terms page.
No, Smart Buy is not replacing Fieldglass. Transactions completed via Fieldglass will continue to go through Fieldglass.
At this time, Fieldglass will not be integrated with the Ariba Network.
No, this is one of the main reasons why Fieldglass will continue to be used. The Ariba Network does not have a timekeeping functionality.
No, Fieldglass-related transactions will not incur any Ariba Network fees.
No. If suppliers are transacting solely through Fieldglass, they are not required to set up an Ariba account.
Yes.
No, the PEP functionality will continue to function as is, and there are no current plans for it to be replaced.
All sourcing, RFI/RFP(s) either through Fieldglass or Ariba will remain the same as it is today.
No, these are separate but coordinated initiatives. For questions regarding payment terms, please reach out to your Cisco procurement contact.
Suppliers should ensure their remit to information is updated on their Ariba network account. For more information, please contact the following mailers based on your respective country.
Europe: vendorsetup-europe@cisco.com
Emerging Markets: vendorsetup-emerging@cisco.com