Annual Customer Satisfaction Survey - Doing Business With Cisco

Customers are Top Priority

CEO Chuck Robbins stresses the importance of customer feedback here at Cisco. (01:23)

Customer Satisfaction is a Core Value

For 25 years we have been conducting an Annual Customer Satisfaction Survey. The information we gather measures our high level relationships with customers and spotlights areas where we need to focus more attention.

For this fiscal year cycle, our survey began October 1, 2015 and concludes on May 31, 2016. We partner with Walker Information, an expert in this field, to conduct the survey and analyze the results.

The survey takes approximately 5 minutes to complete. Results will be made available to all Cisco employees to foster quality improvement and to provide a point of reference for areas where we may need to sharpen our focus. We also will share select data with our partners so that they, too, can benefit from customer insight and enhance services and support.

Follow our We're Listening blog series to learn more about how your feedback drives improvements.

Questions? Please send an e-mail to