Virtualization for Enterprise Chat and Email


Version 15.0(1)

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Supported Versions of VMware vSphere ESXi = ESXi 7.0U1 and later, ESXi 8.0U1 and later (inclusive of all updates, for all versions)
Click for "IOPS"
Component &
Capacity Point
VM Configuration Requirements
Click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

  400 agents (see notes)
All Servers Except Web Server 4 4000 2.50 GHz 20 GB 1 x 150 GB for OS
1 x 50 GB for Application
1 x 300 GB for DB
1
Web Server 2 2200 2.50 GHz 2 GB 1 x 150 GB 1
  2500 agents (see notes)
File Server 2 2200 2.50 GHz 2 GB 1 x 150 GB 1
Messaging Server 4 4000 2.50 GHz 6 GB 1 x 150 GB 1
Application Server 6 6000 2.50 GHz 8 GB 1 x 150 GB 1
Services Server 4 4000 2.50 GHz 8 GB 1 x 150 GB 1
Web Server 2 2200 2.50 GHz 2 GB 1 x 150 GB 1
Master and Active Database Server 16 16000 2.50 GHz 32 GB 1 x 150 GB (OS)
1 x 2.8 TB (DB)
1
Reports Database Server 8 8000 2.50 GHz 16 GB 1 x 150 GB (OS)
1 x 438 GB (DB)
1

Notes:

 


Version 12.6

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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
Click for "IOPS"
Component &
Capacity Point
VM Configuration Requirements
Click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

  400 agents (see notes)
All Servers Except Web Server 4 4000 2.50 GHz 20 GB 1 x 80 GB (OS)
1 x 50 GB (App)
1 x 300 GB (DB)
1
Web Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
  1500 agents (see notes)
File Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Messaging Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Application Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Services Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Web Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Master and Active Database Server 8 8000 2.50 GHz 16 GB 1 x 80 GB (OS)
1 x 438 GB (DB)
1
Reports Database Server 8 8000 2.50 GHz 16 GB 1 x 80 GB (OS)
1 x 438 GB (DB)
1
  2500 agents (see notes)
File Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Messaging Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Application Server 6 6000 2.50 GHz 8 GB 1 x 80 GB 1
Services Server 4 4000 2.50 GHz 8 GB 1 x 80 GB 1
Web Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Master and Active Database Server 16 16000 2.50 GHz 32 GB 1 x 80 GB (OS)
1 x 2.8 TB (DB)
1
Reports Database Server 8 8000 2.50 GHz 16 GB 1 x 80 GB (OS)
1 x 438 GB (DB)
1

Notes:

  • Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
  • 2500 agent model is supported from ECE 12.6 ES3 onwards only.
  • For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing.
  • For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure.
  • Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

 


Version 12.5

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Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

  400 agents (see notes)
All Servers Except Web Server 4 4000 2.50 GHz 20 GB 1 x 80 GB (OS)
1 x 50 GB (App)
1 x 300 GB (DB)
1
Web Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
  1500 agents (see notes)
File Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Messaging Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Application Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Services Server 4 4000 2.50 GHz 6 GB 1 x 80 GB 1
Web Server 2 2200 2.50 GHz 2 GB 1 x 80 GB 1
Master and Active Database Server 8 8000 2.50 GHz 16 GB 1 x 80 GB (OS)
1 x 438 GB (DB)
1
Reports Database Server 8 8000 2.50 GHz 16 GB 1 x 80 GB (OS)
1 x 438 GB (DB)
1

Notes:

 


Notes on 2500 Agents VM Configuration

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Cisco Enterprise Chat and Email configuration for deployments that support up to 2500 concurrent email or chat agents. Deployment requires 6 VMs as shown below:

VM # of VMs to deploy of each Component
VM 1 - File Server 1
VM 2 - DB Server 1
VM 3 - Services Server 1
VM 4 - Messaging Server 1
VM 5 - Application Server (833 concurrent email or chat agents per server) 3
VM 6 - Web Server (833 concurrent email or chat agents per server) 3


IOPS and Storage System Performance Requirements

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Enterprise Chat and Email follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Enterprise Chat and Email VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Enterprise Chat and Email application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).


Configuration with 2500 Agents

Enterprise Email and Chat 15.0(1)
The data is collected from the test run of 2500 users with emails being processed at a rate of 6 emails per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
Application Server 301.9 11.86 6.13 7185 212.43 99.91 7096.41 105.37 99.08
Database Server 6891.22 4770.25 2534.1 137944.64 19784.38 7358.89 149067.6 81169.86 37084
Web Server 769.2 15.97 6.27 19689.42 422.21 120.91 3973.65 84.59 69.95
Messaging Server 168.26 4.86 3.12 721.54 41.56 13.36 6736 37.18 41.43
Services Server 475

6.669

3.5

12922.25

369.73

116.15

11956.11

31.58

25.02

File Server 854.64 16.27 9.6 26864 382.39 150.99

23048.32

329 137

The data is collected from the test run of 2500 users with chats being processed at a rate of 6 chats per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
Application Server 236.5 15.16 6.24 106.29 443.805 7010.36 167.41 218.44 10923.76
Database Server 12055.33 4876 1821 107844.44 14799.61 2848.97 166407.5 47785.8 19422.6
Web Server 780.98 65.66 16.91 324.2 1686.15 19704.7 6063.73 792.98 199.38
Messaging Server 174.11 4.4 3.18 2348.5 358.34 59.89 5263.05 32.88 30.5
Services Server 291.086 6.669 3.12 11918.92 360.33 102.14 4393.6 31.99 25.03
File Server 442.85 35.49 23.01 13240.19 51.57 42.07 23965.97 1380.82 1044.57