Run Your Contact Center Completely in the Cloud
You can strengthen customer loyalty, increase revenue, and cut costs by running your contact center completely in the cloud. Contact Center as a Service (based on HCS) gives you access to the latest contact center technology and applications without a large capital investment.
Applications can be delivered anywhere, on any device, at any time with the security, performance, and reliability of on-premises deployments. So you can help people get what they need, when, where, and how they need it.
Take customer service to the next level by solving service issues in the cloud in real time. You’ll get more satisfied customers, fewer incoming calls, and lower operating expenses.
Hosted Collaboration for Contact Center cloud services are designed for companies with up to 1000 employees and agents. People can access multiple applications and services on a single platform, including the advanced capabilities of Cisco Unified Contact Center Enterprise and Cisco Customer Voice Portal.The benefits of running your contact center in the cloud include:
Faster Deployment and Upgrades
With no telephony equipment to install, your contact center can be operational in a matter of weeks, not months. New and advanced contact center features and upgrades are delivered on demand by your service provider, without disrupting your business or your customers' business. This means that the trouble of IT updates and patches can be eliminated and you can adopt new technology faster.
No hardware. No software. No data center. They are all handled by your service provider through a Cisco Powered service running on the same reliable Cisco solutions you would deploy in your own data center. And because you're buying less equipment, you'll use less power and enjoy the benefits of "green" computing. You will only pay only for what you use, when you use it, so there will be no unpredictable costs.
Improve Flexibility and Operational Efficiency
You can scale up to handle special promotions or seasonal peaks, and then quickly scale back during slow months. There's no need to increase infrastructure or management costs to handle peak loads. As a result, you're able to better manage your network resources, budget, and personnel.
Consistent End-User Experiences
Offer uncompromised user experiences, whether services are delivered in the cloud, on premises, or a combination of both.
High Security and Control
Security is the top priority in the design, deployment, and maintenance of Cisco Powered cloud services. You can incorporate hosted collaboration for contact center cloud services with confidence, even in environments with the most stringent security requirements.
The Cisco Powered Advantage
Cisco Powered is the industry standard for cloud and managed services. Cisco Powered services offer a comprehensive portfolio of best-in-class, flexible, and scalable solutions. You can accelerate time to value with assured performance that leverages continuous innovation.
Cisco partners undergo extensive certification and a third-party audit of their solutions. These steps help ensure that partners deliver superior levels of service, security, and 24-hour support so that you can connect with confidence.
To find a certified partner, go to the Cisco Partner Locator. Click Advanced Search and indicate your geographic location. Scroll down to select your Cisco Powered service or services. Click Search at the bottom of the page to view a list of local partners.
Learn more about Cisco Cloud and Hybrid Collaboration Solutions.
- E-book - Driving Customer Experience Excellence with Your Contact Center (PDF - 5.6 MB)
- Whitepaper - Ovum: Differentiate Your Business with a Cloud Contact Center (PDF - 434 KB)
- City Delivers Excellent Caller Experience During Political Convention (PDF - 417 KB)
- Midsize Organizations Talk About Cisco Cloud Collaboration (PDF - 2.5 MB)
- Cloud Collaboration RFP Template (PDF - 726 KB)
- Read Contact Center blogs