Cisco Unified Communications Manager

You Make the Call

Get the latest and greatest in communications capabilities.

Cisco Unified Communications Manager

Small & Medium Business Solutions

Learn about Cisco solutions to help employees Serve Customers Better and Be More Productive.

You'll find all the call-processing capabilities you need in Cisco Unified Communications Manager. Call forwarding, voicemail, intercom, audioconferencing, mobile communications—they're all easier to use than ever.


Cisco Unified Communications Manager supports:

  • Smart Choices: Choose from do-not-disturb, intercom, call recording—even silent monitoring for agent training scenarios in call centers.
  • Multimedia: Easily add video to your communications
  • Advanced Phones: Take advantage of the latest telephony technology, including Cisco Unified IP Phones and the innovative applications that run on them.
  • Wireless: Use dual-mode devices that allow employees to move from a cellular network to a wireless data network without losing their connections.
  • Easy Setup: Creation of pre-set configurations that can easily be duplicated to reduce installation time.

Thanks to these features, your phone system increases everyone's ability to interact more efficiently with customers, partners, and suppliers. Cisco Unified Communications Manager improves both employee responsiveness and productivity.

Cisco Unified Communications Manager offers a range of features including:

  • Call forwarding and "find me" groups
  • Support for a broad range of phones
  • Security for impromptu conference calls
  • Conferencing, call-center, and customized voice response systems also available

Common Features

  • Cost-effective, reliable voice, data, and wireless communications just for you
  • Ideal for companies with anywhere from 50 to 500+ employees


Number of Employees

Key Benefits

Cisco Unified Communications 500 Series

5 - 50

  • Works with existing desktop productivity applications and customer relationship management programs
  • Integrates with Cisco Unified Communications Manager Express
  • Available as a single-server application

Cisco Unified Communications Manager Express

Up to 240

  • Comes preloaded on Cisco Integrated Services Routers
  • Easily connected to an office using Cisco Unified Communications Manager

Cisco Unified Communications Manager Business Edition

Up to 500

  • Supports innovative new phone applications
  • Supports voice communications and mobility on a single server
  • Works across five site locations

Cisco Unified Communications Manager

150 - 500+

  • Highly expandable to grow with your business needs
  • Supports innovative new phone applications
  • Available as a single-server application
  • Works with third-party servers or Cisco 7800 Series Media Convergence Server

Learn how easy Cisco Unified Communications Manager makes it to unlock the power of your communications tools.

Data Sheet

Cisco Unified Communications Manager Version 6.0 (PDF - 255 KB)

Case Study

California School District Improves Communications, Education, and Safety (PDF - 158 KB)

Solution Overview

Cisco Unified Communications for the Telecom and Voice Expert (PDF - 222 KB)

White Paper

Cisco and Microsoft Collaborate in Unified Communications (PDF - 694 KB)

Interested? If you're ready to learn more, here's how to get started

Find a Partner

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Find a Cisco Certified Channel Partner or service provider in your area—specify your location and interests to find the right partner for your business

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Fast and Easy Online

Certain Cisco products and services for SMBs are available through online partners and can be purchased using a credit card. Purchase through an online partner

Service and Support

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Managed Services

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