SOFTWARE ADVISORY NOTICE
Dear Cisco Customer,
Cisco engineering has identified at least one serious software issue with the release which you have selected that may affect your use of these software. Please review the Software Advisory notice below to determine if the issue(s) apply to your network. You may proceed to download this software if you have no concerns with the issue(s) described.
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Attention!
PIDs | Alert |
ASR-920-12SZ-A, ASR-920-12SZ-D | Please refer the field notice before upgrade to Cisco IOS XE Amsterdam 17.3.1. https://www.cisco.com/c/en/us/support/docs/field-notices/705/fn70586.html |
ASR-920-12SZ-IM, ASR-920U-12SZ-IM, ASR-920-12SZ-IM-CC, Cisco NCS 4202 router | Please follow the upgrade instructions given below as a “Software Advisory notice” |
For more details, see the Release Notes for Cisco ASR 920 Series Aggregation Services Router, Cisco IOS XE Amsterdam 17.3.x, or contact your Accounts team or TAC personnel.
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Problem Description:
Due to image size increase, router fails to boot during upgrade and will reboot continuously with the message mount package service fail error in console. In order to boot the IOS XE Image 17.3.1 successfully, you must upgrade the ROMMON to version 15_6_43r_s to boot Cisco IOS XE Amsterdam 17.3.1 or later release images.
Mount packages service fail log error sample:
[ 103.397489] localhost /usr/sbin/boot_verify_package[3444]: /tmp/sw/isos/asr920igp-sipspa.BLD_V173_THROTTLE_LATEST_20200502_210845_V17_3_0_149.SSA.pkg: Digital Signature Verification Failed, error=No keys for the specific key type found
….
Apr 10 03:04:28.858: %BOOT-3-SYSD_STARTFAIL: R0/0: Failed to launch boot task mount_packages.service ( exit-code )
Apr 10 03:04:37.454: %BOOT-0-BOOT_COMPLETE_FAIL: R0/0: Critical boot tasks failed: droputil.service iptables.service mount_packages.service oom.service xinetd@-etc-xinetd.conf.service xinetd@-etc-xinetd_telnetd.conf.service
>>> Rebooting
Failed to set wall message, ignoring: The name org.freedesktop.login1 was not provided by any .service files
Failed to reboot system via logind: The name org.freedesktop.login1 was not provided by any .service files
in reset_local_rp.sh!
….
Upgrade Instructions:
Booting in consolidated binary mode
I. For the consolidated binary image, ROMMON must be manually upgraded using the following command:
upgrade rom-monitor filename bootflash: asr920igp-15_6_43r_s_rommon.pkg all
II. Once the ROMMON is upgraded, the binary image boots successfully in the router.
Instructions to perform ROMMON upgrade are available at:
ROMMON download page:
ASR-920-12SZ-IM, ASR-920U-12SZ-IM, ASR-920-12SZ-IM-CC:
https://software.cisco.com/download/home/286288771/type/282046486/release/15.6(43r)S
NCS 4202:
https://software.cisco.com/download/home/286291460/type/282046486/release/15.6(43r)S
Note: As an alternative, boot the image in sub-package mode to upgrade to Cisco IOS XE Amsterdam 17.3.1. This mode automatically upgrades the ROMMON version to 15_6_43r_s during bootup.This workaround is not applicable to devices running with 15.6(9r)S rommon version.
Booting in sub package mode
I. Copy the Cisco IOS XE Amsterdam 17.3.1 binary and expand it to configure packages.conf.
II. Set the boot variable to packages.conf and reload the router.
III. Auto-ROMMON upgrade to version 43r occurs on bootup resulting in successful upgrade to Cisco IOS XE Amsterdam 17.3.1.
Detailed instructions to boot the device in sub package mode are available at:
ASR920
NCS4202:
Disclaimer:
This Software Advisory announces the introduction of replacement image that increases network performance. Cisco will discontinue manufacturing shipments of the affected images. Cisco recommends that you upgrade to the replacement image, should there be any need to replace the affected images. Any pending or future orders will be automatically substituted by the replacement software images.
The terms and conditions that governed your rights and obligations and those of Cisco, with respect to the original image will apply to the replacement image.