Cisco Unified Communications Manager / Unified Communications Manager IM and Presence Service Cleanup Common Space COP file v1.9 Release Notes Version 2 March 23, 2022 Problem Definition Installation of free_common_space COP file is struck in few RCDN servers. Though the COP is install is success, the upgrade status CLI command showed as "Installing" Note: Before you run this Cisco Options Package (COP) file, Cisco recommends that you review the Important Notes section for information about issues that may affect your system. Updates in This Release Updates are cumulative, so installing this patch will provide all the fixes in the New Updates section plus all the fixes in the Previous Updates section if applicable: New Updates CSCwd17784 - Installation of free_common_space COP file is struck Previous Updates CSCwb20803 Free space cop file doesn't clears logs for CCUC specific log4j folders. CSCvn64041 Free common space cop file to delete log files from active partition CSCve33370 common partition free space removal upto 25GB restriction to be removed -ciscocm.free_common script CSCut08113 ciscocm.free_common_space_v1.1is zeroing locales on Unity Connection * CSCus97405 ciscocm.free_common_space_v1.1.cop.sgn does not run on release 11.0(1) CSCuc63312 L2 to 9.1 fails with insufficient space CSCue60198 Failed RU: installed_options needs cleaning in common partition * This fix was incorrectly listed as Resolved in v1.2 of this COP file. Products Impacted The following Unified Communications (UC) products might require this patch: • Cisco Unified Communications Manager • Unified Communications Manager IM and Presence Service • Cisco Unified Communications Manager Business Edition 5000 & 6000 • Cisco Intercompany Media Engine Installation Procedure Filename: ciscocm.free_common_space_v1.8.k4.cop.sha512 MD5 Checksum: 67d4eebe6e659bd10804213ff3ed92d7 Important Note: You must install the patch during a maintenance window because the installation during normal business hours may temporarily impact the system performance. Ensure that you install the patch when there is no other CLI or GUI activity on the system because the patch will terminate all CLI and GUI sessions and restart the Tomcat service. Important Note: This COP file does not install anything on the node. It just runs a script that removes the inactive side in the common partition to free up the disk space so that upgrade is successfully completed. You will not be able to switch back to the inactive version after installing this patch. Important Note: This COP file is signed with RSA V3 keys. If your product does not support RSA V3 keys, you may have to install ciscocm.version3-keys.cop.sgn first before installing this patch. Important Note: The installation of this COP file does not guarantee that the subsequent upgrades will be successful. You will need to compare the free space with needed space for upgrade which is there in the upgrade logs after the cop file installation. Important Note: This COP file will delete the logs and traces from most components occupying space in the active partition. Follow these steps to install the patch file: Step 1 Go to https://software.cisco.com/download/home/285971055 Step 2 From the Downloads section, click Call Control. Step 3 From the options that display, click Unified Communications Manager (CallManager). Step 4 From the options that display, click Unified Communications Manager Version 11.5. Step 5 From the options that display, click Unified Communications Manager/CallManager/Cisco Unity Connection Utilities. Step 6 Expand "All Releases" on the left panel to display the "COP-files" option. Click COP-files. Step 7 Click the Download button to download ciscocm.free_common_space_v1.9.k4.cop.sha512 Step 8 Install this file on any nodes in the cluster where common space needs to be freed up by using the Software Upgrades > Install/Upgrade menu path in Cisco Unified Operating System Administration. A warning message will be displayed to notify you that the inactive version is deleted and that you will not be allowed to switch back to the inactive version. A reboot of the server or cluster is not required when using this COP file. Running the COP file multiple times will not cause issues. If the free space is greater than 25GB, then the cop file will display a message that you already have enough disk space.