Firmware Version 9.2(3) for Cisco Unified IP Phone Model 7931G

The 9.2(3) firmware image within the installation program supports the Skinny Client Control Protocol (SCCP) for the following Cisco Unified IP Phone:

This firmware version is supported on Cisco Unified Communication Manager Release 6.0 and later

Note: 7931G is not supported on 3.3(5), 4.0, 4.1, 4.2, 4.3, 5.0 and 5.1 Cisco Unified Call Manager releases.

Release Notes

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Firmware Release Notes in English by clicking the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/9_2_3/english/release/notes/7900_923.html

 

For all Phone firmware Release Notes, click the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

For all phone documentation, click the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

 

Image Authentication Support

Cisco provides image authentication with its various IP phone protocols.  Image authentication allows the phone to detect if the image has been tampered with before it is programmed into the phone. If the image fails the authentication process then the phone will reject the image.  Image authentication occurs through signed files.  All Cisco Unified IP Phone 7931G loads are signed and can only be upgraded or downgraded to other signed releases.

The 9.2(3) firmware uses signed (authenticated) files. This step improves IP phone security on the Cisco Unified IP Phone 7931G.

 

Installing the Firmware Load

Before using the Cisco Unified IP Phone 7931G with Cisco Unified Communication Manager release 6.0 or later, you must install the latest firmware on all Cisco Unified Communication Manager servers in the cluster.

 

Cisco Unified Communication Manager Voice Software download page: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

The 8.0(1) firmware release has been made available on Cisco Unified Communication Manager installation CDs; however, it will not be made available on Cisco.com due to additional bugs filed during final testing. Cisco recommends that you instead use the updated 9.2(3) firmware load, which is now available on Cisco.com. This recommendation is limited to this specific firmware release and has no bearing on any other software or firmware available on Cisco Unified CallManager CDs.

The 9.2(3) installation programs for the Cisco Unified IP Phone 7931G are listed below.

Note: For the Cisco Unified IP phone 7931G, you should not add the .loads extension to the firmware version name in the Cisco Unified CallManager database.

 

Cisco Unified IP Phone Model 7931G Installation Instructions

Perform the following procedure:

  1. Click the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
  2. Download the file that is listed in Table 3 to your hard drive.

 

Table 3: Cisco Unified IP Phone Models 7931G Firmware Loads

 

Cisco Unified IP Phone Models

CallManager Version

Executable on Software Download Page on CCO

MD5 hash

7931G

6.0 and later

cmterm-7931-sccp.9-2-3.cop.sgn

9c91df19fe0549c50259d050b88a44dc

 

When using Cisco Unified Communication Manager Release 6.0 or later

For Cisco Unified Communication Manager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified Communication Manager 6.0.

  1. Using your web browser, login to the Cisco IPT Platform Administration web page
  2. Under the Software Upgrades menu, select Install/Upgrade.
  3. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
  4. In the Available Software drop-down box, select the file you downloaded above, and click Next.
  5. Enusre that the downloaded file has the same MD5 hash value as listed in Table 1.
  6. Click Next.
  7. In the Warning box, verify you have selected the correct firmware, then click Install.
  8. Ensure that you received a Success message.

 

Cisco Unified IP Phone Model 7931G Alternate Firmware format

The Cisco Unified IP Phone Model 7931G Firmware version 9.2(3) is also supplied in a zip file, as an alternative in case a Cisco Unified CallManager is not available to run the executable installer program. The name of this file is cmterm-7931-sccp.9-2-3.zip.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

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