Cisco IP Phone 6921/6941/6961 Firmware Load 9.4(1) SIP

Firmware Versions 9.4(1) SIP for Cisco IP Phone Models 6921，6941 and 6961

The 9.4(1) SIP firmware image within the installation program supports the Session Initiation Protocol (SIP) for the following Cisco IP Phone models:

Cisco IP Phone 6921
Cisco IP Phone 6941
Cisco IP Phone 6961

This firmware version is supported on Cisco Unified CallManager Release 7.1.5 and higher.

You need to install the phone firmware as listed below.

Release Notes

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Firmware Release Notes in English by clicking the following URL:
http://www.cisco.com/en/US/products/ps10326/prod_release_notes_list.html

For all phone documentation, click the following URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

The Firmware Load

Before using the 9.4(1) SIP firmware for Cisco Unified IP Phone models 6921, 6941 and 6961 with Cisco Unified CallManager release 7.1.5 and higher, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. Direct upgrades using signed load files are supported to firmware releases 9.4(1) from 9.x.

The 9.4(1) SIP installation programs for the 6921, 6941 and 6961 are listed below.

Table 1: Cisco IP Phone Models 6921/6941/6961 Firmware Loads

Cisco IP Phone Model	CallManager Version	Executable on Software Page	MD5 hash
6921, 6941 and 6961	7.1.5 and higher *	cmterm-69xx-sip.9-4-1-3.cop.sgn	429b5f457385585c4cd718b75f7ac14d

*Note: To use new features added in 9.4(1) release, you need to use CallManager Version 10.0(1) and higher, with latest CUCM devpack installed. For details of the 9.4(1) added new features, please check the Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.4(1).

Downloading the firmware load

Perform the following procedure:

Step 1 Go to the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Download Software page.

Step 3 In the Make a selection to continue section, Choose Products > Voice and Unified Communications > IP telephony.

Step 4 Choose IP Phones > Cisco Unified IP Phones 6900 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 9.4(1) under the Latest Releases folder.

Step 8 Download the files listed in Table 1.

Installing the firmware load

For Cisco Unified CallManager 7.1.5 and higher, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved.

Using your web browser, login to the Cisco Unified Operating System Administration web page
Under the Software Upgrades menu, select Install/Upgrade.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
In the Options/Upgrades drop-down box, select the file you downloaded above, and click Next.
In the File Checksum Details box, verify you have selected the correct firmware and the MD5 has the correct value, click Next.
Check that you received a Success message.

Restarting the Cisco Tftp service

After the firmware load are installed, the Cisco tftp service needs to restart.

Using your web browser, login to the Cisco Unified Serviceability web page
Under the Tools menu, select Control Center - Feature Services.
In the CM Services section, click the Cisco Tftp radio button
Click the restart icon on the top of the page.

Cisco IP Phone Model 6921/6941/6961 Alternate Firmware format

The Cisco IP Phone Model 6921/6941/6961 Firmware version 9.4(1) SIP is also supplied in a zip file, as an alternative in case a Cisco Unified CallManager is not available to run the executable installer program. The name of this file is cmterm-69xx-sip.9-4-1-3.zip.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.