This document provides the installation instructions for Cisco Unified Call Studio 12.5(1). It also contains a list of Call Studio issues resolved by this release. Review all installation information before installing the product. Failure to install this release as described can result in inconsistent Call Studio behaviour.
This document contains these sections:
· About Cisco Unified Call Studio
· Call Studio Compatibility and Support Specifications
· Call Studio Installation Planning
·
Installing Call Studio12.5(1)
· Obtaining Technical Assistance
This Call Studio release:
· Includes log4j1.x upgrade
·
Call Studio 12.5(1)
1. Run the patch installer.
2. Reboot the machine.
3. Find the installed patch in the list and select
"Remove".
|
Identifier |
Headline |
|
CSCwc38473 |
CIAM:
apache-log4j 1.2.16 |
.
You can access current Cisco documentation on the Support pages at the following sites:
· https://www.cisco.com
· https://www-china.cisco.com
· https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on
Cisco.com to obtain additional personalized information and services.
Registered users can order products, check on the status of an order, access
technical support, and view benefits specific to their relationships with
Cisco.
The Cisco TAC site is available to all customers who
need technical assistance with a Cisco product or technology that is under
warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
· P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
· P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using
the TAC online resources, Cisco.com registered users can open a case online by
using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
· Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
· Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
P1 and P2 level problems are defined as follows:
· P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
· P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.