This document provides the installation instructions for CVP12.6(1) ES18. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
· About Cisco CVP (and CVP Engineering Specials)
· CVP Compatibility and Support Specifications
· CVP Engineering Special Installation Planning
· Obtaining Technical Assistance
This Engineering Special patch:
· Includes
log4j1.x upgrade
· Includes AppDynamics upgrade
· CVP 12.6(1)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.6(1) ES18 on these CVP components:
· Call Server
· OAMP
· Reporting Server
·
Remote Operation
NA
Pre-Installation Steps:
1. It is mandatory to install 12.5.1 as a base and 12.6.1 FCS before installing CVP12.6(1) ES18. The ES18 is a cumulative ES and can be installed on top of ES06, ES08, ES09, ES10, ES14 or ES17.
2. Before installing the patch, the audio files must be backed up from the C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all the custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder.
Patching Unified CVP VXMLServer and CallServer:
1. Stop CVP VXMLServer service and CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Stop CVP CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure that all services are up and running after the patch is installed.
2. Ensure that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed-up audio files and the
custom files.
3. Find the installed patch in the list and select
"Remove".
This section provides a list of significant CVP
defects resolved by this engineering special.
Resolved Defects in CVP12.6(1) ES18
ES18 is a cumulative
ES and contains all defect fixes for ES06, ES08, ES09, ES10, ES14 and ES17.
Resolved Defects in CVP12.6(1) ES17
Identifier |
Headline |
CSCwc70355 |
CVP
12.6(1) OAMP Data viewable without logging in |
CSCwb85587 |
Issue
with connectivity between VXMLServer and Callserver when they are not co-resident |
CSCwc96872 |
CVP
has to identify Invites with empty header value and send 400 responses |
CSCwc51351 |
CVP
OAMP 12.6 - 500 - Internal Server Error when trying to transfer files |
CSCwc93530 |
Impact
of Chrome deprecating Private Network Access on CVP |
CSCwd02858 |
Copy
Settings option fails to copy the CVA settings between the VVB |
Resolved Defects in CVP12.6(1) ES14
Identifier |
Headline |
CSCwb92924
|
ICMConnections not releasing
when dialed number is not configured |
CSCwc05074 |
CCB
servlet shows a negative value for the Pending Callbacks |
CSCvz99848
|
Pre-routed
trunk getting stuck |
CSCwb90963
|
CVP
returns incorrect branch value in response to cucm
update message |
CSCwb71548 |
Evaluate
Java CVE's for CVP12.X CVE-2022-21476,21449,21434,21496,21426 |
CSCwc20629 |
Serviceability
Defect: PCS does not play when CXSurveyInfo ECC
variable is configured with length 36 |
CSCwc34974 |
VXMLSessionVariable table eventdatetime field is writing incorrect date/time |
CSCwc44262 |
When
attempting Forceful delete CVP Call/VXML server in OAMP it returns HTTP
Status 404-Not Found |
CSCwa86866 |
CVP
Using Loopback Address for SIP Traffic after Reboot |
CSCwa44819 |
CVP
SIP Dialog Out Of Order & Should Adhere To SIP CSeq |
CSCwb23036 |
CVP
12.6 Security Guide needs to update the CiscoCertUtil
command for SelfSigned certs |
CSCwb31964 |
CVP
12.5 configuration guide missing step for CA certs |
CSCwa82772 |
CVP
11.6(1) ES16 Log4j Patch (CSCwa47275) Breaking CVP & Deleting Directories |
CSCwb04933 |
CVP:
Smart License - Registration & Authorization fails with
"Communication send error" |
CSCwb30220 |
Bad
Request Error when we check online mode of VXML server from OAMP |
CSCwa46959 |
DiloagflowIntent element not
updating values if the same intent is matched more than once |
Resolved Defects in CVP12.6(1) ES10
Identifier |
Headline |
CSCvx14235 |
VXML
applications failing after timeout randomly at Set Value node |
CSCvz69323 |
CVP
Call Studio Email Element doesn’t support language localization |
CSCwa28966 |
fulfillment_text doesn’t capture
in DialogFlow |
Resolved Defects in CVP12.6(1) ES09
Identifier |
Headline |
CSCwa47275 |
Evaluation
of isn for Log4j RCE (Log4Shell) Vulnerability |
Resolved Defects in CVP12.6(1) ES08
Identifier |
Headline |
CSCvy63295 |
CVP
12.5 Getting 403 response failure for CVP OAMP login API request |
CSCvz09503 |
Install
CVP 12.6.1 MR Throws MSG "ES's 8,10,11,14,16,17,18 not being merged into
CVP 12.6.1" |
CSCvz18167 |
Courtesy
Callback GUID fails with alpha GUIDS |
CSCvz07872 |
CVP
Call Server uses loopback address in SIP Messaging after network connectivity
issue. |
CSCvz11016 |
SNMP
Alert Spelling |
CSCvz16729 |
CVP
OAMP server upgrade from 12.5.1 to 12.6 1 fails to update the tcl file version |
CSCvz32967 |
CVP
OAMP web page issues with SIP Server Groups and File Transfer Status - VXML
Applications |
CSCwa35479 |
CVP
12.6 ES7 breaks datafeed for reporting server (VXML
Reporting) |
Resolved
Defects in CVP12.6(1) ES06
Identifier |
Headline |
CSCvy33970 |
Management of SNMP and Syslog via
CVPLogMessage.xml file needs to be documented |
CSCvv24397 |
Document guideline for anti virus scan with CVP |
CSCvy78579 |
CVP Call Studio user guide just ends in Web
Services JSON section without details |
CSCvy18139 |
PCS has intermittent B2BUA failure (Cosmetic) |
CSCvy45122 |
CVP 12.5: Call Server fails to respond to VXML
NEWCALLEVENT request resulting in call failures |
CSCvy13352 |
CallServer IVR
statistics show n/a in each field |
CSCvy56211 |
Session header timer is missing during Agent
whisper scenario |
CSCvy63295 |
CVP 12.5 Getting 403 response failure for CVP
OAMP login API request |
CSCvy50813 |
Special characters are not allowed for Subdialog Return Elements |
CSCvz18167 |
Courtesy Callback GUID
fails with alpha GUIDS |
New Feature in
CVP12.6(1) ES18
· AppD upgrade
· Log4j1.x upgrade
New Feature in
CVP12.6(1) ES14
· AppD
· Openlogic OpenJDK
New Feature in
CVP12.6(1) ES10
· SRC Compliance - CONFLEAK- Self Service
Username and password
encryption feature in the Database element > Database chapter in Element
Specifications for Cisco Unified CVP VXML Server and Call Studio, Release
12.6(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-programming-reference-guides-list.html
You can access current Cisco documentation on the Support pages at the following sites:
· https://www.cisco.com
· https://www-china.cisco.com
· https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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