This document provides installation instructions for CVP12.5(1) ES33. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
· About Cisco CVP (and CVP Engineering Specials)
· CVP Compatibility and Support Specifications
· CVP
Engineering Special Installation Planning
· Obtaining
Technical Assistance
This Engineering Special patch:
· Includes Defect Fixes
· Is a cumulative ES.
· Includes log4j1.x upgrade
· CVP 12.5(1)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.5(1) ES33 on these CVP components:
· Call Server
· OAMP
· Reporting
Server
· Remote
Operation
NA
Pre-Installation Steps:
1. It is mandatory to install ES16 and ES23 before installing
CVP12.5(1) ES33.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all custom files, if any. The custom
files are located in the lib folder of the application-specific directory in the VXML
server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib
folder.
4. Take backup of all custom
configurations from the CVP\JRE folder including cacerts((%CVP_HOME%\jre\lib\security\cacerts) and
restore them after the installation.
Patching Unified CVP VXMLServer and CallServer:
1. Stop CVP VXMLServer and CallServer Services.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop Cisco CVP OPSConsoleServer Service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Stop CVP CallServer Service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure all services are up and running after the patch is installed.
2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed up audio files and custom files.
4. Restore the backed up configurations to the CVP\JRE folder.
1. To uninstall this patch, go to Control Panel.
2. Select "Add or Remove Programs".
3. Find the installed patch in the list and select
"Remove".
This section provides a list of significant CVP defects resolved by this engineering special.
Resolved Defects in CVP12.5(1) ES33
This section lists Defects specifically resolved by CVP12.5(1) ES33
|
Identifier |
Headline |
|
CSCwc71193 |
CVP OAMP web page issues with SIP Server Groups |
|
CSCwc96872 |
CVP has to identify Invites with empty header
value and send 400 responses |
|
CSCwc93530 |
Impact of Chrome deprecating Private Network Access on CVP |
|
CSCwc44262 |
When attempting Forceful delete CVP Call/VXML server in OAMP it
returns HTTP Status 404-Not Found |
|
CSCwb30220 |
Bad Request Error when we check online mode of
VXML server from OAMP |
|
CSCwc10591 |
Pre-routed trunk getting stuck |
|
CSCwb92924 |
ICMConnections not releasing
when dialed number is not configured |
|
CSCvz32967 |
CVP OAMP web page issues with SIP Server
Groups and File Transfer Status - VXML Applications |
|
CSCwc05074 |
CCB servlet shows a negative value for the
Pending Callbacks |
|
CSCwb90963 |
CVP returns incorrect branch value in response
to cucm update message |
|
CSCwc34974 |
VXMLSessionVariable table eventdatetime field is writing incorrect date/time |
|
CSCvr52791 |
CVP not handling CONNECT request while RE-INVITE
on VRU leg is in progress eventually call drops |
|
CSCwc38473 |
CIAM: apache-log4j 1.2.16 |
|
CSCwc03566 |
Location update not processed successfully at
CVP WSM side |
|
CSCwd33998 |
Smart licensing registration fails after
installing CVP 12.5(1)ES28 and ES30 |
|
CSCvu04988 |
CVP VXML active sessions SNMP statistics
mismatch |
Note 1: Please follow below steps to view the heartbeat messages in Call Server and VXML Server logs. These xml and property file changes are applicable only for defect CSCvy45122.
1. Add below logger to the log configuration in C:\cisco\cvp\conf\log4j.xml:
<AsyncLogger
name="com.cisco.cvp.callserver"
level="debug" additivity="false">
<AppenderRef ref="rootUniversalAppender"/>
</AsyncLogger>
2. Add below logger to the log configuration C:\cisco\cvp\conf\log4j_vxml.xml:
<AsyncLogger
name="com.cisco.cvp.callserver"
level="debug" additivity="false">
<AppenderRef ref="rootUniversalAppender"/>
</AsyncLogger>
3. Update C:\Cisco\CVP\conf\ivr.properties with below values :
IVR.ivrHeartbeatInterval = 30000
IVR.ivrVxmlCheckHeartbeat = true
IVR.ivrVxmlHeartbeatMaxAllowedToMiss = 3
4. Restart Call server and vxml server services.
Note 2: Default
JavaScript engine configured is rhino. In case of script engine specific error,
the JavaScript engine can be changed to nashorn, by
adding below property to CVP_HOME\conf\vxml.properties
file.
VXML.JsEngine = nashorn
restart VXML Server Service
You can access current Cisco documentation on the Support pages at the following sites:
· https://www.cisco.com
· https://www-china.cisco.com
· https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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