About this Document 

This document provides the installation instructions for CVP12.6(1) ES14. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.

This document contains these sections:

·        About Cisco CVP (and CVP Engineering Specials)

·        CVP Compatibility and Support Specifications

·        CVP Engineering Special Installation Planning

·       Installing CVP12.6(1) ES14

·        Obtaining Documentation

·        Obtaining Technical Assistance

 

About Cisco CVP (and CVP Engineering Specials) 

This Engineering Special patch:

·       Includes Defect Fixes 

CVP Compatibility and Support Specifications

CVP Version Support

·        CVP 12.6(1) 

 

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP12.6(1) ES14 on these CVP components:

·        Call Server

·        OAMP

·        Reporting Server

·        Remote Operation

Unsupported CVP Components

NA

CVP Engineering Special Installation Planning

 

Installing CVP12.6(1) ES14

Pre-Installation Steps:

 

1. It is mandatory to install 12.5.1 as a base and 12.6.1 FCS before installing CVP12.6(1) ES14. The ES14 is a cumulative ES and can be installed on top of ES06, ES08, ES09 or ES10.

2. Before installing the patch, the audio files must be backed up from the C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.

3. Take backup of all the custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder.

 

Patching Unified CVP VXMLServer and CallServer:

 

1. Stop CVP VXMLServer service and CallServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified OPSConsoleServer:

 

1. Stop Cisco CVP OPSConsoleServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified CVP Reporting Server:

 

1. Stop CVP CallServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Post Installation Steps:

 

1. Ensure that all services are up and running after the patch is installed.

2. Ensure that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP

3. Restore the backed-up audio files and the custom files.

 

 

Uninstalling CVP12.6(1) ES14

1. To uninstall this patch, go to Control Panel.

2. Select "Add or Remove Programs".

3. Find the installed patch in the list and select "Remove".

 

 

Resolved Defects in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special.

Resolved Defects in CVP12.6(1) ES14

ES14 is a cumulative ES and contains all defect fixes for ES06, ES08, ES09 and ES10.

Identifier	Headline
CSCwb92924	ICMConnections not releasing when dialed number is not configured
CSCwc05074	CCB servlet shows a negative value for the Pending Callbacks
CSCvz99848	Pre-routed trunk getting stuck
CSCwb90963	CVP returns incorrect branch value in response to cucm update message
CSCwb71548	Evaluate Java CVE's for CVP12.X CVE-2022-21476,21449,21434,21496,21426
CSCwc20629	Serviceability Defect: PCS does not play when CXSurveyInfo ECC variable is configured with length 36
CSCwc34974	VXMLSessionVariable table eventdatetime field is writing incorrect date/time
CSCwc44262	When attempting Forceful delete CVP Call/VXML server in OAMP it returns HTTP Status 404-Not Found
CSCwa86866	CVP Using Loopback Address for SIP Traffic after Reboot
CSCwa44819	CVP SIP Dialog Out Of Order & Should Adhere To SIP CSeq
CSCwb23036	CVP 12.6 Security Guide needs to update the CiscoCertUtil command for SelfSigned certs
CSCwb31964	CVP 12.5 configuration guide missing step for CA certs
CSCwa82772	CVP 11.6(1) ES16 Log4j Patch (CSCwa47275) Breaking CVP & Deleting Directories
CSCwb04933	CVP: Smart License - Registration & Authorization fails with "Communication send error"
CSCwb30220	Bad Request Error when we check online mode of VXML server from OAMP
CSCwa46959	DiloagflowIntent element not updating values if the same intent is matched more than once

 

Resolved Defects in CVP12.6(1) ES10

Identifier	Headline
CSCvx14235	VXML applications failing after timeout randomly at Set Value node
CSCvz69323	CVP Call Studio Email Element doesn’t support language localization
CSCwa28966	fulfillment_text doesn’t capture in DialogFlow

 

Resolved Defects in CVP12.6(1) ES09

Identifier	Headline
CSCwa47275	Evaluation of isn for Log4j RCE (Log4Shell) Vulnerability

 

Resolved Defects in CVP12.6(1) ES08

Identifier	Headline
CSCvy63295	CVP 12.5 Getting 403 response failure for CVP OAMP login API request
CSCvz09503	Install CVP 12.6.1 MR Throws MSG "ES's 8,10,11,14,16,17,18 not being merged into CVP 12.6.1"
CSCvz18167	Courtesy Callback GUID fails with alpha GUIDS
CSCvz07872	CVP Call Server uses loopback address in SIP Messaging after network connectivity issue.
CSCvz11016	SNMP Alert Spelling
CSCvz16729	CVP OAMP server upgrade from 12.5.1 to 12.6 1 fails to update the tcl file version
CSCvz32967	CVP OAMP web page issues with SIP Server Groups and File Transfer Status - VXML Applications
CSCwa35479	CVP 12.6 ES7 breaks datafeed for reporting server (VXML Reporting)

  

Resolved Defects in CVP12.6(1) ES06

Identifier	Headline
CSCvy33970	Management of SNMP and Syslog via CVPLogMessage.xml file needs to be documented
CSCvv24397	Document guideline for anti virus scan with CVP
CSCvy78579	CVP Call Studio user guide just ends in Web Services JSON section without details
CSCvy18139	PCS has intermittent B2BUA failure (Cosmetic)
CSCvy45122	CVP 12.5: Call Server fails to respond to VXML NEWCALLEVENT request resulting in call failures
CSCvy13352	CallServer IVR statistics show n/a in each field
CSCvy56211	Session header timer is missing during Agent whisper scenario
CSCvy63295	CVP 12.5 Getting 403 response failure for CVP OAMP login API request
CSCvy50813	Special characters are not allowed for Subdialog Return Elements
CSCvz18167	Courtesy Callback GUID fails with alpha GUIDS

  

 

New Feature in CVP12.6(1) ES14

·       AppD

·       Openlogic OpenJDK

New Feature in CVP12.6(1) ES10

·       SRC Compliance - CONFLEAK- Self Service

Username and password encryption feature in the Database element > Database chapter in Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-programming-reference-guides-list.html

Call Studio:

Path for downloading Call Studio 12.6(1) ES 5: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/ES_MR/ES/ccvp_b_ccvp-eng-es-spl/ccvp_m_1261-cisco-unified-call-studio-engineering-specials.html

 

Obtaining Documentation 

You can access current Cisco documentation on the Support pages at the following sites:

·        https://www.cisco.com

·        https://www-china.cisco.com

·        https://www-europe.cisco.com

 

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance 

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

 

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

·        P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

·        P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

·        Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

·        Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

P1 and P2 level problems are defined as follows:

·        P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

·        P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.