About this Document

 

This document provides installation instructions for CVP12.5(1) ES26. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.

This document contains these sections:

·       About Cisco CVP (and CVP Engineering Specials)

·       CVP Compatibility and Support Specifications

·       CVP Engineering Special Installation Planning

·       Installing CVP12.5(1) ES26

·       Obtaining Documentation

·       Obtaining Technical Assistance

 

 

About Cisco CVP (and CVP Engineering Specials)

 

This Engineering Special patch:

·       Includes Defect Fixes

·       Is a cumulative ES.

·       Includes JRE replacement from Redhat OpenJDK JRE to OpenLogic OpenJDK JRE

CVP Compatibility and Support Specifications

CVP Version Support

·       CVP 12.5(1)

 

 

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP12.5(1) ES26 on these CVP components:

·       Call Server

·       OAMP

·       Reporting Server

·       Remote Operation

Unsupported CVP Components

NA

CVP Engineering Special Installation Planning

 

Installing CVP12.5(1) ES26

Pre-Installation Steps:

 

1. It is mandatory to install ES16 and ES23 before installing CVP12.5(1) ES26.

2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.

3. Take backup of all custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder.

4. Take backup of all custom configurations from the CVP\JRE folder including cacerts((%CVP_HOME%\jre\lib\security\cacerts) and restore them after the installation.

 

Patching Unified CVP VXMLServer and CallServer:

 

1. Perform shutdown on CVP VXMLServer and CallServer.

2. Run the patch installer.

3. Reboot the machine.

 

NOTE 1: Please follow below steps to view the heartbeat messages in Call Server and VXML Server logs. These xml and property file changes are applicable only for defect CSCvy45122.

 

1.     Append C:\cisco\cvp\conf\log4j.xml with below code:

<logger name="com.cisco.cvp.callserver" additivity="false">

<level value="debug" />

<appender-ref ref="Async" />

</logger>

2.     Append C:\cisco\cvp\conf\log4j_vxml.xml with below code:

 

<logger name="com.cisco.cvp.callserver" additivity="false">

<level value="debug" />

<appender-ref ref="Async" />

</logger>

3.     Restart Call Server and vxml server.

4.     Append c:\cisco\cvp\conf\ivr.properties with below code:

 

IVR.ivrHeartbeatInterval = 30000

IVR.ivrVxmlCheckHeartbeat = true

IVR.ivrVxmlHeartbeatMaxAllowedToMiss = 3

 

5.     Restart Call Server and vxml server.

 

NOTE 2: Default JavaScript engine configured is rhino. In case of script engine specific error, the JavaScript engine can be changed to nashorn, by adding below property to CVP_HOME\conf\vxml.properties file.

 

VXML.JsEngine = nashorn

restart VXML Server Service

 

Patching Unified OPSConsoleServer:

 

1. Shutdown Cisco CVP OPSConsoleServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified CVP Reporting Server:

 

1. Perform shutdown on CVP CallServer.

2. Run the patch installer.

3. Reboot the machine.

 

Post Installation Steps:

 

1. Ensure all services are up and running after the patch is installed.

2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP

3. Restore the backed up audio files and custom files.

 

 

Uninstalling CVP12.5(1) ES26

1. To uninstall this patch, go to Control Panel.

2. Select "Add or Remove Programs".

3. Find the installed patch in the list and select "Remove".

 

Call Studio:

Call Studio Resolved Defects in CVP12.5(1) ES26

Identifier	Headline
NA	NA

 

 

Resolved Defects in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special.

Resolved Defects in CVP12.5(1) ES26

This section lists Defects specifically resolved by CVP12.5(1) ES26

Identifier	Headline
CSCwa44819	CVP SIP Dialog Out Of Order & Should Adhere To SIP CSeq.
CSCvv90156	Sessions not getting deleted.

  

Obtaining Documentation

 

You can access current Cisco documentation on the Support pages at the following sites:

·       https://www.cisco.com

·       https://www-china.cisco.com

·       https://www-europe.cisco.com

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

 

Obtaining Technical Assistance

 

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

 

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

 

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

·       P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

·       P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

·       Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

·       Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

P1 and P2 level problems are defined as follows:

·       P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available./li> 

·       P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.