This document provides the installation instructions for CVP12.6(1) ES10. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
· About Cisco CVP (and CVP Engineering Specials)
· CVP Compatibility and Support Specifications
· CVP Engineering Special Installation Planning
· Obtaining Technical Assistance
This Engineering Special patch:
· Includes Defect Fixes
·
New Features
· CVP 12.6(1)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.6(1) ES10 on these CVP components:
· Call Server
· OAMP
· Reporting Server
·
Remote Operation
NA
Pre-Installation Steps:
1. It is mandatory to install 12.5.1 as a base and 12.6.1 FCS before installing CVP12.6(1) ES10. The ES10 is a cumulative ES and can be installed on top of ES06, ES08 or ES09.
2. Before installing the patch, the audio files must be backed up from the C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all the custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder.
4. Ignore the message “THIS BUILD IS FOR INTERNAL USE ONLY” in the first page of ES installation. This message will be fixed in the subsequent ES release.
Patching Unified CVP VXMLServer and CallServer:
1. Stop CVP VXMLServer service and CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Stop CVP CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure that all services are up and running after the patch is installed.
2. Ensure that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed-up audio files and the
custom files.
4. To restore the existing AppD Connection, follow the below steps:
1. Login to Cloud Connect with app user.
2. Run the command "utils app-monitoring enable".
3. Provide the parameters details. Please refer to the AppD documentation for more information.
3. Find the installed patch in the list and select
"Remove".
Note:
Uninstalling ES10 will delete the AppD services and installation.
So, avoid uninstallation. To fall back to older version of AppD follow the below steps:
1. Stop all the CVP services from the machine using service.msc application.
2. Delete Appdynamics folder from C:\Cisco\CVP.
3. Rename C:\Cisco\CVP\Appdynamics_backup folder to C:\Cisco\CVP\Appdynamics.
4. Start all the CVP services.
This section provides a list of significant CVP
defects resolved by this engineering special.
Resolved Defects in CVP12.6(1) ES10
ES10 is a cumulative
ES and contains all defect fixes for ES06, ES08 and ES09.
|
Identifier |
Headline |
|
CSCvx14235 |
VXML
applications failing after timeout randomly at Set Value node |
|
CSCvz69323 |
CVP
Call Studio Email Element doesn’t support language localization |
|
CSCwa28966 |
fulfillment_text
doesn’t capture in DialogFlow |
Resolved Defects in CVP12.6(1) ES09
|
Identifier |
Headline |
|
CSCwa47275 |
Evaluation
of isn for Log4j RCE (Log4Shell) Vulnerability |
Resolved Defects in CVP12.6(1) ES08
|
Identifier |
Headline |
|
CSCvy63295 |
CVP
12.5 Getting 403 response failure for CVP OAMP login API request |
|
CSCvz09503 |
Install
CVP 12.6.1 MR Throws MSG "ES's 8,10,11,14,16,17,18 not being merged into
CVP 12.6.1" |
|
CSCvz18167 |
Courtesy
Callback GUID fails with alpha GUIDS |
|
CSCvz07872 |
CVP
Call Server uses loopback address in SIP Messaging after network connectivity
issue. |
|
CSCvz11016 |
SNMP
Alert Spelling |
|
CSCvz16729 |
CVP
OAMP server upgrade from 12.5.1 to 12.6 1 fails to update the tcl file
version |
|
CSCvz32967 |
CVP
OAMP web page issues with SIP Server Groups and File Transfer Status - VXML
Applications |
|
CSCwa35479 |
CVP
12.6 ES7 breaks datafeed for reporting server (VXML Reporting) |
New Feature in
CVP12.6(1) ES10
· SRC Compliance - CONFLEAK- Self Service
Username and password
encryption feature in the Database element > Database chapter in Element
Specifications for Cisco Unified CVP VXML Server and Call Studio, Release
12.6(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-programming-reference-guides-list.html
This is a cumulative patch on top of FCS Call Studio 12.6.
Compatible with CVP 12.6 latest
available ES.
Call Studio Resolved Defects in CVP12.6(1) ES09
|
Identifier |
Headline |
|
CSCwa54008 |
Evaluation bug for isn for apache log 4j vulnerability |
Call Studio Resolved Defects in CVP12.6(1) ES08
|
Identifier |
Headline |
|
CSCvy39652 |
DialogFlowParam Element Reset Parameter. |
|
CSCvy39125 |
Allow Substitutions for Intent Settings in DialogFllowParam Element |
|
CSCvw09507 |
CVP application with WSDL takes long time to load upon clicking decision editor. |
|
CSCvy53187 |
Decision element gives an error: "An error has occurred. See error log for more details” |
https://software.cisco.com/download/specialrelease/c359e375005563ceec2081c9151b482e
To apply the contents of the patch, please follow
the instructions provided in the readme file at the above URL.
You can access current Cisco documentation on the Support pages at the following sites:
· https://www.cisco.com
· https://www-china.cisco.com
· https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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