This document provides installation instructions for CVP12.6(1) ES09. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
·
About Cisco CVP (and CVP Engineering
Specials)
·
CVP Compatibility and Support
Specifications
·
CVP Engineering Special Installation Planning
·
Obtaining Technical Assistance
This Engineering Special patch:
·
Includes Defect Fixes
·
CVP 12.6(1)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.6(1) ES09 on these CVP components:
·
Call Server
·
OAMP
·
Reporting Server
·
Remote Operation
NA
Pre-Installation Steps:
1. It is mandatory to install 12.5.1 base and 12.6.1 FCS and
ES8 before installing CVP12.6(1) ES09.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all custom files, if any.
Patching Unified CVP VXMLServer and CallServer:
1. Stop CVP VXMLServer service and CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Stop CVP CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure all services are up and running after the patch is installed.
2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the
backed up audio files and custom files.
4. To restore the existing AppD Connection follow the below steps
1. Login to Cloud Connect with app user.
2. Run the command "utils app-monitoring enable"
3. Provide the parameters details. Please refer the AppD documentation for information.
3. Find the installed patch in the list and select
"Remove".
Note:
Un-installing
ES-09 will delete the AppD services and installation.
So,
avoid un-installation and to fall back to older version of AppD follow the
below steps.
1. Stop all the CVP
services from the machine using service.msc application.
2. Delete “Appdynamics”
folder from “C:\Cisco\CVP”
3. Rename
“C:\Cisco\CVP\Appdynamics_backup” folder
to “C:\Cisco\CVP\Appdynamics”.
4. Start all the CVP
services.
This ES is compatible with 12.6 Call studio with the
below ET
Call Studio Resolved Defects in CVP12.6(1) ES09
|
Identifier |
Headline |
|
CSCwa54008 |
Evaluation bug for isn for apache log 4j vulnerability |
https://software.cisco.com/download/specialrelease/1626f2d064993cdf39c5cc5d50e05546
This section provides a list of significant CVP defects resolved by this engineering special.
Resolved Defects in CVP12.6(1) ES09
This section lists Defects specifically resolved by CVP12.6(1) ES09
|
Identifier |
Headline |
|
CSCwa47275 |
Evaluation of isn for Log4j RCE (Log4Shell)
Vulnerability vulnerability |
New Feature in CVP12.6(1) ES09
·
NA
You can access current Cisco documentation on the Support pages at the following sites:
·
https://www.cisco.com
·
https://www-china.cisco.com
·
https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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·
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·
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·
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·
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·
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