This document provides installation instructions for CVP12.5(1) ES25. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
·
About Cisco CVP (and CVP Engineering
Specials)
·
CVP Compatibility and Support
Specifications
·
CVP Engineering Special Installation Planning
·
Obtaining Technical Assistance
This Engineering Special patch:
· Is a cumulative ES.
·
CVP 12.5(1)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.5(1) ES25 on these CVP components:
·
Call Server
·
OAMP
·
Reporting Server
·
Remote Operation
NA
Pre-Installation Steps:
1. It is mandatory to install ES16 and ES23 before installing
CVP12.5(1) ES25.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all custom files, if any. The custom
files are located in the lib folder of the
application-specific directory in the VXML server. For example, the files for
HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib
folder.
Patching Unified CVP VXMLServer and CallServer:
1. Perform shutdown on CVP VXMLServer and CallServer.
2. Run the patch installer.
3. Reboot the machine.
NOTE 1: Please follow below steps to view the heartbeat messages in Call Server and VXML Server logs. These xml and property file changes are applicable only for defect CSCvy45122.
1. Append C:\cisco\cvp\conf\log4j.xml with below code:
<logger name="com.cisco.cvp.callserver" additivity="false">
<level value="debug" />
<appender-ref ref="Async" />
</logger>
2. Append C:\cisco\cvp\conf\log4j_vxml.xml with below code:
<logger name="com.cisco.cvp.callserver" additivity="false">
<level value="debug" />
<appender-ref ref="Async" />
</logger>
3. Restart Call Server and vxml server.
4. Append c:\cisco\cvp\conf\ivr.properties with below code:
IVR.ivrHeartbeatInterval = 30000
IVR.ivrVxmlCheckHeartbeat = true
IVR.ivrVxmlHeartbeatMaxAllowedToMiss = 3
5. Restart Call Server and vxml server.
NOTE 2: Default
JavaScript engine configured is rhino. In case of script engine specific error,
the JavaScript engine can be changed to nashorn, by
adding below property to CVP_HOME\conf\vxml.properties
file.
VXML.JsEngine = nashorn
restart
VXML Server Service
Patching Unified OPSConsoleServer:
1. Shutdown Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Perform shutdown on CVP CallServer.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure all services are up and running after the patch is installed.
2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed up audio files and custom files.
1. To uninstall this patch, go to Control Panel.
2. Select "Add or Remove Programs".
3. Find the installed patch in the list and select
"Remove".
Call Studio Resolved Defects in CVP12.5(1)
ES25
|
Identifier |
Headline |
|
CSCwa54008 |
Evaluation bug for isn
for apache log 4j vulnerability |
|
|
|
|
CSCvy39652 |
DialogFlowParam Element Reset
Parameter. |
|
CSCvy39125 |
Allow Substitutions for Intent Settings in DialogFllowParam Element |
|
CSCvw09507 |
CVP application with WSDL takes long time to
load upon clicking decision editor. |
|
CSCvy53187 |
Decision element gives an error: "An
error has occurred. See error log for more details. |
https://software.cisco.com/download/specialrelease/b784442c14425cdb39326dfa02f3db8d
Please
find the path for downloading Call Studio 12.5(1) Patch for
other call studio defects
https://software.cisco.com/download/specialrelease/813a62ba262b8278db2712b0b17a0ee5
This section provides a list of significant CVP defects resolved by this engineering special.
Resolved Defects in CVP12.5(1) ES25
This section lists Defects specifically resolved by CVP12.5(1) ES25
|
Identifier |
Headline |
|
CSCvy63295 |
CVP 12.5 Getting 403 response failure for CVP OAMP login API request |
|
CSCwa07929 |
CUCM location sync via System > Location page
of OAMP does not work CVP 12.5 ES 24 It works in 12.0. |
|
CSCvx14235 |
VXML applications failing after timeout randomly at
Set Value node |
|
CSCwa28966 |
fulfillment_text doesn’t capture in DialogFlow |
|
CSCvv22934 |
Address Security issues for JQUERY |
|
CSCvz69323
|
CVP Call Studio Email Element doesnt
support language localization |
|
CSCwa47275 |
Evaluation of isn for
Log4j RCE (Log4Shell) Vulnerability vulnerability |
|
CSCvz07872 |
CVP Call Server uses loopback address in SIP
Messaging after network connectivity issue. |
Features
· Google N-Best list in speech recognition
You can access current Cisco documentation on the Support pages at the following sites:
·
https://www.cisco.com
·
https://www-china.cisco.com
·
https://www-europe.cisco.com
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contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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