This document provides installation instructions for CVP12.0 (1) ES10. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
1. Signup to Receive Email Notification of New Field Notices
2. About Cisco CVP (and CVP Engineering Specials)
3. CVP Compatibility and Support Specifications
4. CVP Engineering Special Installation Planning
5. Installing CVP12.0(1) ES10
6. Obtaining Documentation
7. Obtaining Technical Assistance
In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.
The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
This ES includes fix for CSCwa47275.
This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 12.0.
Installing this ES on older ES's will not have any negative impact.
CVP Version Support
Cisco Unified Customer Voice Portal 12.0.
CVP12.0 (1) ES10 is compatible with and should be installed on these CVP components:
1.
CVP
Server
2.
Operations
Console
3. Reporting Server
4.
Remote
Operations
Pre Installation Steps:
1. ES5, ES6, ES7, ES8 and ES9 are mandatory to be installed before installing this ES.
2. Before installing the patch, the audio files must be backed up from "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio" folder.
3. Take backup of custom files, if any.
Follow the below steps in sequence to install this ES:
Patching Unified CVP Server:
1. Stop Callserver and VXMLServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop the services.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure both CallServer and VXML server services are up and running after this ES is installed on CVP Server.
2. Ensure OpsconsoleServer service is up and running on OAMP Server.
3. Ensure the "audio" folder is created under
"C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP" on CVP Server.
4. Restore the backed up audio files and custom files.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note:
Patches have to be removed in the reverse order in which they were installed.
For example, if you had installed patches 3, then 5, then 10 for a product, you
will need to uninstall patches 10, 5 and 3 in that
order to remove all patches for that product.
Call Studio
Resolved Defects in CVP12.0(1) ES10
|
Identifier |
Headline |
|
CSCwa54008 |
Evaluation bug for isn for
apache log 4j vulnerability |
https://software.cisco.com/download/specialrelease/818a6eac557a0b3ae403e8ad7518c6c4
This section lists defects resolved by CVP12.0(1) ES10.
|
Identifier |
Headline |
|
CSCwa47275 |
Evaluation of isn for Log4j RCE (Log4Shell) Vulnerability vulnerability |
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• http://www-europe.cisco.com
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