This
document provides installation instructions for CVP12.6(1) ES06. It also contains
a list of CVP issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent CVP behaviour.
This
document contains these sections:
·
About Cisco CVP (and CVP Engineering Specials)
·
CVP Compatibility and Support Specifications
·
CVP
Engineering Special Installation Planning
·
Obtaining
Technical Assistance
This Engineering Special patch:
·
Includes Defect Fixes
· New Features
·
CVP
12.6(1)
This
section lists the CVP components on which you can and cannot install this
engineering special.
You
can install CVP12.6(1) ES06 on these CVP components:
·
Call
Server
·
OAMP
·
Reporting
Server
·
Remote
Operation
NA
Pre-Installation
Steps:
1.
It is mandatory to install 12.5.1
base and 12.6.1 FCS before installing CVP12.6(1) ES06.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3.
Take backup of all custom files, if any.
Patching
Unified CVP VXMLServer and CallServer:
1. Perform shutdown on
CVP VXMLServer and CallServer.
2. Run
the patch installer.
3.
Reboot the machine.
Patching
Unified OPSConsoleServer:
1.
Shutdown Cisco CVP OPSConsoleServer service.
2.
Run the patch installer.
3.
Reboot the machine.
Patching
Unified CVP Reporting Server:
1. Perform shutdown on
CVP CallServer.
2.
Run the patch installer.
3.
Reboot the machine.
Post
Installation Steps:
1. Ensure
all services are up and running after the patch is installed.
2. Ensure
the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore
the backed up audio files and custom files.
3.
Find the installed patch in the list and select "Remove".
This
ES is compatible with 12.6 Call studio with the below ET
Call
Studio Resolved Defects in CVP12.6(1) ES06
|
Identifier |
Headline |
|
CSCvy39652 |
DialogFlowParam Element Reset Parameter |
|
CSCvy39125 |
Allow Substitutions for Intent Settings in DialogFllowParam
Element |
|
CSCvw09507 |
CVP application with WSDL takes long time to load upon clicking
decision editor |
|
CSCvy53187 |
Decision element gives an error: "An error has occurred. See
error log for more details |
This
section provides a list of significant CVP defects resolved by this engineering
special.
Resolved
Defects in CVP12.6(1) ES06
This
section lists Defects specifically resolved by CVP12.6(1) ES06
|
Identifier |
Headline |
|
CSCvy33970 |
Management of SNMP and Syslog via
CVPLogMessage.xml file needs to be documented |
|
CSCvv24397 |
Document guideline for anti virus scan with CVP |
|
CSCvy78579 |
CVP Call Studio user guide just ends in Web Services JSON section without details |
|
CSCvy18139 |
PCS has intermittent B2BUA failure (Cosmetic) |
|
CSCvy45122 |
CVP 12.5: Call Server fails to respond to VXML NEWCALLEVENT request resulting in call failures |
|
CSCvy13352 |
CallServer IVR statistics show n/a in each field |
|
CSCvy56211 |
Session header timer is missing during Agent whisper scenario |
|
CSCvy63295 |
CVP 12.5 Getting 403 response failure for CVP OAMP login API request |
|
CSCvy50813 |
Special characters are not allowed for Subdialog Return Elements |
|
CSCvz18167 |
Courtesy Callback GUID fails with alpha GUIDS |
New
Feature in CVP12.6(1) ES06
·
Agent
Answers enhancements - INFO support
o
Update
"SIP.UseSIPINFOForking = true" in CVP's sip.properties file and
restart the Call Server services to enable INFO-based media forking support.
·
NBest
support for ASR
o
NBest Support for ASR Transcribe Element chapter in the Element
Specifications for Cisco Unified CVP VXML Server and Call Studio, Release
12.6(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-programming-reference-guides-list.html
·
ECDSA
o Certificate Management for Secured Connections > Enabling ECDSA Certificate section in the Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release12.6(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-and-configuration-guides-list.html
You
can access current Cisco documentation on the Support pages at the following
sites:
·
https://www.cisco.com
·
https://www-china.cisco.com
·
https://www-europe.cisco.com
To
provide comments about this document, send an email message to the following
address:
contactcenterproducts_docfeedback@cisco.com
We
appreciate your comments.
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