This document provides installation instructions for CVP12.5(1) ES16. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.
This document contains these sections:
·
About Cisco CVP (and CVP Engineering Specials)
·
CVP Compatibility and Support Specifications
·
CVP Engineering Special Installation Planning
·
Installing CVP12.5(1) ES16
·
Obtaining Technical Assistance
This Engineering Special patch:
· Includes
JRE replacement
from Oracle JRE to OpenJDK JRE
·
CVP 12.5(1)
·
Not Supported on CVP 12.5(1a)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.5(1) ES16 on these CVP components:
·
Call Server
·
OAMP
·
Reporting Server
·
Remote Operation
Not Supported on CVP 12.5(1a) base installations.
1.
CVP 12.5(1) needs to be installed.
Pre-Installation Steps:
1. CVP 12.5(1)
Patching Unified CVP VXMLServer and CallServer:
1. Perform shutdown on CVP VXMLServer and CallServer.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Shutdown Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure all services are up and running after the patch is installed.
2. After installing this ES, CVP 12.5(1) ES18 or above needs to be installed before doing any CVP operation.
3. Custom code written in Java as a part
of the Call Studio application needs to be recompiled in OpenJDK1.8 to avoid
any kind of runtime or deprecated library issues. The developers and partners
must do this exercise before moving to production as part of migrating CVP from
Oracle JDK1.8 to OpenJDK1.8.
1. To uninstall this patch, go to Control Panel.
2. Select "Add or Remove Programs".
3. Find the installed patch in the list and select
"Remove".
This section provides a list of significant CVP defects resolved by this engineering special.
This ES does not provide any defect fixes. Whereas
it replaces the Oracle JRE to OpenJDK JRE.
You can access current Cisco documentation on the Support pages at the following sites:
·
https://www.cisco.com
·
https://www-china.cisco.com
·
https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
·
P3--Your network performance is degraded. Network
functionality is noticeably impaired, but most business operations continue.
·
P4--You need information or assistance on Cisco product
capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using
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If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
·
Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
·
Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
P1 and P2 level problems are defined as follows:
·
P1--Your production network is down, causing a critical impact
to business operations if service is not restored quickly. No workaround is available./li>
·
P2--Your production network is severely degraded, affecting
significant aspects of your business operations. No workaround is available.