This document provides installation instructions for CVP12.0 (1) ES6. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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This ES includes fixes for
CSCvp61991,
CSCvp46645.
This ES fixes critical issues
faced by customers on Cisco Unified Customer Voice Portal 12.0.
Installing this ES on older ES's will not have any negative impact.
Cisco Unified Customer Voice Portal 12.0.
CVP12.0 (1) ES6 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
Pre Installation Steps:
1. ES5 is mandatory to be installed before installing this ES.
2. Before installing the patch, the audio files must be backed up from "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio" folder.
3. Take backup of custom jar files, if any.
Follow the below steps in sequence to install this ES:
Patching Unified CVP VXMLServer and CallServer:
1. Perform
shutdown on CVP VXMLServer and CallServer.
2. Run the
patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure both CallServer and VXML server services are up and running after this ES is installed.
2. Ensure the "audio" folder is created under "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP".
3. Restore the backed up audio files and custom jar files.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section lists defects resolved by CVP12.0(1) ES6.
|
Identifier |
Headline |
|
CSCvq15010 |
Upon VRU PIM failure, VXMLServer and VVB are both using timeout as IVR.IVRSubsystemTimeout. |
|
CSCvq44756 |
Red Hat JBoss Xalan-Java Extensible Stylesheet Language Transformation. |
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