This document provides installation instructions for CVP11.6 (1) ES8. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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This ES includes fixes for
CSCvo09358.
This ES fixes critical issues
faced by customers on Cisco Unified Customer Voice Portal 11.6.
Installing this ES on older ES's will not have any negative impact.
Cisco Unified Customer Voice Portal 11.6.
CVP11.6 (1) ES8 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
Pre Installation Steps:
1. This ES should be installed on top of ES7.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of custom jar files, if any.
Follow the below steps in sequence to install this ES:
Patching Unified CVP Server:
1. Stop Callserver and VXMLServer service.
2. Run the
patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure both CallServer and VXML server services are up and running after this ES is installed.
2. Ensure the "audio" folder is created under "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP".
3. Restore the backed up audio files and custom jar files.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section lists defects resolved by CVP11.6 (1) ES8.
Identifier |
Headline |
CSCvo09358 |
race conditions on Transfer scenario when whisper is configured and additional ACK Without SDP. |
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P1 and P2 level problems are defined as follows: