This document provides installation instructions for CVP11.5 (1) ES20. It also contains a list of CVP defects resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.
This document contains these sections:
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Cisco Unified Customer voice portal 11.5.
You can install CVP11.5 (1) ES20 on these CVP components:
Do not install this engineering special on the following components:
Pre Installation Steps:
1. ES12 and ES19 are mandatory before installing this ES.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of custom jar files, if any.
Patching Unified CVP Server
1. Perform shutdown of CVP Call Server.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure both CallServer and VXML server services are up and running after the patch is installed.
2. Ensure the audio folder is created under ‘C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP.
3. Restore the backed up audio files and custom jar files.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant CVP defects resolved by this engineering special.
This section lists caveats specifically resolved by CVP11.5 (1) ES20.
ReqICMLabel fails in comprehensive model with CVP 11.5
CVP 11.5 elements.jar - If the ResultSet is empty Element data returns blank
Pstntrunkgroupid is empty in NEW_CALL event to ICM
Whisper Announcement Fails to use default media server hostname
SNMP statistics mismatch
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