About this Document

This document provides installation instructions for CVP11.5 (1) ES19. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.

This document contains these sections:

  1. Signup to Receive Email Notification of New Field Notices
  2. About Cisco CVP (and CVP Engineering Specials)
  3. CVP Compatibility and Support Specifications
  4. CVP Engineering Special Installation Planning
  5. Installing CVP11.5(1) ES19
  6. Obtaining Documentation
  7. Obtaining Technical Assistance

Signup to Receive Email Notification of New Field Notices

In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco CVP (and CVP Engineering Specials)

This ES includes fixes for CSCuy30406, CSCvb37501, CSCvc94919, CSCve15448, CSCve91275, CSCvf63236, CSCvf70700, CSCvf89491, CSCvg57052, CSCvg60100, CSCvg84101, CSCvg91334, CSCvg95258, CSCvh21614, CSCvh21917, CSCvh26169, CSCvh53748, CSCvh68428, CSCvh70173, CSCvh71127, CSCvh73759, CSCvh97622, CSCvi05264, CSCve85840.

This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 11.5.
Installing this ES on older ES's will not have any negative impact.

CVP Compatibility and Support Specifications

CVP Version Support

Cisco Unified Customer Voice Portal 11.5

CVP Component Support

Supported CVP Components

CVP11.5 (1) ES19 is compatible with and should be installed on these CVP components:

  1. CVP Server
  2. Reporting Server
  3. Operations Console

Unsupported CVP Components

Do not install this engineering special on any of the following components:

  1. Remote Operations

CVP Engineering Special Installation Planning

Pre Installation Steps:


         ES12 is mandatory before installing this ES.

         Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.

         Take backup of custom jar files, if any.




Installing CVP11.5 (1) ES19

Follow the below steps in sequence to install this ES:

Patching Unified CVP VXML and CallServer:


1. Perform graceful shutdown on CVP VXML and CallServer using OAMP.

2. Run the patch installer.

3. Reboot the machine


Patching Unified Reporting Server:


1. Stop CallServer service.

2. Run the patch installer.

3. Reboot the machine.



Patching Unified OPSConsoleServer:


1. Shutdown OPSConsoleServer service.

2. Run the patch installer.

3. Reboot the machine.



Post Installation Steps:

1.      Ensure both CallServer and VXML server services are up and running after the patch is installed.

2.      Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP.

3.      Restore the backed up audio files and custom jar files.

4.      For CSCuy30406 Add following properties in c:\cisco\cvp\conf\sip.properties:

# ExcludedCauseCodeFromUnreachableTable: Add the , separated Cause code to be excluded from adding SIP element to unreachable table.
SIP.System.ExcludedCauseCodeFromUnreachableTable =

5. Reboot the machine after updating the above property.


Uninstalling CVP11.5 (1) ES19

To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Resolved Caveats in CVP11.5 (1) ES19

This section lists caveats specifically resolved by CVP11.5 (1) ES19.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.




Cisco Unified Customer Voice Portal Denial of Service Vulnerability


Disable ICM Subsystem no longer exists for CVP Call Server from version 11.5


Graceful Shutdown of Call Server Gets Stuck in Partial


SNMP statistics mismatch between CVP 11.5 and pre CVP 11.5


SNMP MIB is reflecting a different status for the ICM subsystem than what's seen on the diag page


CVP adds Both VRU PIM Connections during ICM Split Brain Scenario


CVP: pstntrunkgroupid is empty in NEW_CALL event to ICM


Caller_input only accepting 40 in CVP 11.5 onwards


CVP 11.6.1 SIP Header on IP Initiated (CTI RP) Calls Disappears


Null Point Exception is generated when its 'failing' or leaving the RING-OUT


CVP not handling 503 messages from CUCM gracefully


CVP call drop due to missing SIP Session headers and Session Refresh Invite


Null pointer exception with bandwidth parameter in both session and media field


CVP overrides display name using DN


SIP Subsystem Stays Up and Active while the VRU Pim is Shutdown


Both P-Asserted-Identity coming from provider and survivability modifies From Header


Override DNI from the ECC variable.


CVP overwrites the CED field with the Value given in the Caller_Input of SubDialogReturnElement


CVP 11.5 - CCB Abnormal Behavior / Call Drop


ccbServlet is blank when _userCourtesyCallbackEnabled is set to "0"


Active-standby vxmlserver concept may not work in CVP11.5


VXML Server not responding


VXML server sends the FromExtVXML variables blank overwriting their values


DEADLOCKED_THREAD_DETECTED message seen in cvp server

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.


Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: