About this Document

This document provides installation instructions for CVP11.5 (1) ES18. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)

This ES includes fixes for

ES-12 and ES-16 are mandatory before installing this ES

This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 11.5. Installing this ES on older ES's will not have any negative impact.

CVP Compatibility and Support Specifications

CVP Version Support

Cisco Unified Customer Voice Portal 11.5

CVP Component Support

Supported CVP Components

CVP11.5 (1) ES18 is compatible with and should be installed on these CVP components:

Unsupported CVP Components

Do not install this engineering special on any of the following components:

CVP Engineering Special Installation Planning



Installing CVP11.5 (1) ES18



1)      ES-12 and ES-16 are mandatory before installing this ES

2)      Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder

a.       Ensure the VXML server service is up and running after the patch is installed.

b.      Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP.

c.       Restore the backed up audio files.

3)      Please take backup of CVP/VXML/Server/Tomcat/bin/connector. Property file, place it back to the same directory after installation of ES and restart the VXML server service.

(Workaround for defect - CSCvh05583 - ES installation removes context-service-sdk-downloads directory and current context jar files.)






Patching Unified CVP VXML and Call Server:


1. Perform Graceful Shutdown on CVP VXML and Call Server using OAMP.

2. Run the patch installer.

3. Reboot the machine


Uninstall Directions for CVP11.5 (1) ES18

To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html

Resolved Caveats in CVP11.5 (1) ES18

This section lists caveats specifically resolved by CVP11.5 (1) ES18.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.








CVP 11.5 - CCB Abnormal Behavior / Call Drop




ccbServlet is blank when _userCourtesyCallbackEnabled is set to "0"

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.


Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: