This document provides installation instructions for CVP11.5 (1) ES18. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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ES-12 and ES-16 are mandatory before installing this ES
This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 11.5. Installing this ES on older ES's will not have any negative impact.
Cisco Unified Customer Voice Portal 11.5
CVP11.5 (1) ES18 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
1) ES-12 and ES-16 are mandatory before installing this ES
2) Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder
a. Ensure the VXML server service is up and running after the patch is installed.
b. Ensure the audio folder is created under ‘C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP.
c. Restore the backed up audio files.
3) Please take backup of CVP/VXML/Server/Tomcat/bin/connector. Property file, place it back to the same directory after installation of ES and restart the VXML server service.
(Workaround for defect - CSCvh05583 - ES installation removes context-service-sdk-downloads directory and current context jar files.)
Patching Unified CVP VXML and Call Server:
1. Perform Graceful Shutdown on CVP VXML and Call Server using OAMP.
2. Run the patch installer.
3. Reboot the machine
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CVP11.5 (1) ES18.
Caveats in this section are ordered by CVP component, severity, and then
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.
CVP 11.5 - CCB Abnormal Behavior / Call Drop
ccbServlet is blank when _userCourtesyCallbackEnabled is set to "0"
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P1 and P2 level problems are defined as follows: