This document provides installation instructions for CVP11.5(1) ES14. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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This
ES fixes critical issues faced by customers on Cisco Unified Customer Voice
Portal 11.5. Installing this ES on older ES's will not have any negative
impact.
ES-12
is mandatory before installing this ES. ES-14 packages only G711ulaw audio
files.
Cisco Unified Customer Voice Portal 11.5
CVP11.5(1) ES14 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following
components:
Note: ES-12 is mandatory before installing this ES
Patching
Unified CVP VXML Server:
1. Perform Graceful Shutdown on CVP VXML
Server using OAMP.
2. Run the patch installer.
3. Reboot the machine
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CVP11.5(1) ES14.
Caveats in this section are ordered by CVP component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
NA
|
NA |
ss_vxml |
VXMLServer active and
standby support |
|
NA |
NA |
Ss_vxml |
VXMLServer
audio file corruption in ES-12 |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: NA
Component: ss_vxml
Severity: NA
Headline: VxmlServer Ivr Active and standby
support.
Symptom: : VxmlServer Ivr
Active and standby support is broken.
Conditions: CVP 11.5(1)
Workaround: None.
Further Problem Description: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will give you the version of the
tested base release you may install a given ES over. Be sure to read the
release notes or Readme file before running the patch installer.
Defect Number: NA
Component: ss_vxml
Severity: NA
Headline: VxmlServer media file fix.
Symptom: : VxmlServer media
files get corrupted after installing ES-12.
Conditions: CVP 11.5(1)
Workaround: None.
Further Problem Description: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will give you the version of the
tested base release you may install a given ES over. Be sure to read the
release notes or Readme file before running the patch installer.
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