About this Document


This document provides installation instructions for CVP10.5(1) ES31. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)


CVP Compatibility and Support Specifications


CVP Version Support

CVP Component Support

Supported CVP Components

CVP10.5(1) ES31 is compatible with and should be installed on these CVP components:

Unsupported CVP Components

Do not install this engineering special on any of the following components:

CVP Engineering Special Installation Planning


Installing CVP10.5(1) ES31


  1. Perform graceful shutdown of CVP OpsConsole server service using OAMP.
  2. Run the patch installer.
  3. Reboot the machine.

Uninstall Directions for CVP10.5(1) ES31


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in CVP10.5(1) ES31

This section lists caveats specifically resolved by CVP10.5(1) ES31.

Index of Resolved Caveats

Identifier Severity Component Headline
CSCve92752 3 oamp Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability

Detailed list of Resolved Caveats in This Engineering Special


Defect Number: CSCve92752

Component: oamp

Severity: 3

Headline: Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability

$$IGNORE-PSIRT
Symptoms:
A vulnerability in the Operations Console (OAMP) credential reset functionality for Cisco Unified Customer Voice Portal (CVP) could allow an authenticated, remote attacker to change their privilege level. The attacker must successfully authenticate to the system. The highest privilege level that can be obtained is that of administrator. The vulnerability is due to lack of server side input validation of the HTTP user input parameters. An attacker could exploit this vulnerability by authenticating to the OAMP and sending a crafted HTTP request. An exploit could allow the attacker to escalate their privilege level.

Conditions:
Please refer to Security Advisory.

Workaround:
Please refer to Security Advisory.

Further Problem Description:
Please refer to Security Advisory. PSIRT Evaluation: The Cisco PSIRT has assigned this bug the following CVSS version 3 score. The Base CVSS score as of the time of evaluation is 8.8: https://tools.cisco.com/security/center/cvssCalculator.x?version=3.0&vector=CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H/E:X/RL:X/RC:X CVE ID has been assigned to document this issue. Additional information on Cisco's security vulnerability policy can be found at the following URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

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Documentation CD-ROM

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Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

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You can e-mail your comments to bug-doc@cisco.com.

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Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: