About this Document


This document provides installation instructions for CVP11.0(1) ES25. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)


CVP Compatibility and Support Specifications


CVP Version Support

Cisco Unified Customer Voice Portal 11.0

CVP Component Support

Supported CVP Components

CVP11.0(1) ES25 is compatible with and should be installed on these CVP components:

Unsupported CVP Components

Do not install this engineering special on any of the following components:

CVP Engineering Special Installation Planning


Installing CVP11.0(1) ES25


Follow the belows steps in sequence to install this ES:

Uninstall Directions for CVP11.0(1) ES25


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in CVP11.0(1) ES25

This section lists caveats specifically resolved by CVP11.0(1) ES25.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.

Identifier Severity Component Headline
CSCuy40747 3 appsvr CVP VXML server 10.x : wrong server status in SNMP strap
CSCva63870 3 vxml_server CVP VXML Server Datafeed memory issues
CSCvc39129 6 vxml_server VXML Server as TLS client

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.


Defect Number: CSCuy40747

Component: appsvr

Severity: 3

Headline: CVP VXML server 10.x : wrong server status in SNMP strap


Symptom:
Getting wrong VCP VXML server status in SNMP traps For example: They have stopped service on the CVP 10.x server, but they are getting status as "INSERVICE", which is incorrect.

Conditions:
SNMP OID - 1.3.6.1.4.1.9.9.590.1.5.1.1.4 with CVP 10.5(1). Working fine with CVP service 9.X.

Workaround:
no workaround

Further Problem Description:
One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

Defect Number: CSCva63870

Component: vxml_server

Severity: 3

Headline: CVP VXML Server Datafeed memory issues


Symptom:
Memory leak while running CCB call. Datafeed logger thread crashed causing huge msgbus messages.

Conditions:
Under load scenario of CCB

Workaround:
No Workaround

Further Problem Description:
One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

Defect Number: CSCvc39129

Component: vxml_server

Severity: 6

Headline: VXML Server as TLS client


Symptom:
When using the VXML Server as TLS client, trying to setup TLS session from custom element code to remote web server, only TLS 1.0 is supported. The documentation is not clear about this. We need a clear note providing this information to avoid confusion.

Conditions:
CVP 10.5 uses JDK 7 and JDK 7 does not support TLS 1.1 or TLS 1.2 for client.

Workaround:
There are some potential workarounds, but this is something customer will need to manage from their custom element code. http://superuser.com/questions/747377/enable-tls-1-1-and-1-2-for-clients-on-java-7 So there needs to be explicit code in the element to enable TLS 1.2. TLS 1.0 is supported by default.

Further Problem Description:
One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

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Contacting TAC by Using the Cisco TAC Website

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