About this Document

This document provides installation instructions for CVP11.5(1) ES5. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)

This ES includes fix for defects CSCup87524




CVP Compatibility and Support Specifications

CVP Version Support

Cisco Unified Customer Voice Portal 11.5

CVP Component Support

The fixes included in this patch applies to CVP11.5 Call server component

Supported CVP Components

CVP11.5(1) ES5 is compatible with and should be installed on these CVP components:

Do not install this engineering special on any of the following components:

CVP Engineering Special Installation Planning

Installing CVP11.5(1) ES5

Follow the below steps in sequence to install this ES

1. Perform Graceful Shutdown on CVP Call Server using OAMP.
2. Run the patch installer.
3. Reboot the machine.

Uninstall Directions for CVP11.5(1) ES5

To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html

Resolved Caveats in CVP11.5(1) ES5

This section lists caveats specifically resolved by CVP11.5(1) ES5.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.








UUI Data not passed to PSTN via Voice GW




CVP does not terminate a dtmf*8 transfer




CVP is not removing isFocus from SIP messages

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.

Defect Number: CSCup87524

Component: ss_sip

Severity: 2

Headline: UUI Data not passed to PSTN via Voice GW

in both "call.usertouserinfo" and "user.microapp.uui" scenarios , CVP is not adding protocol descriptor in the message body of SIP BYE method ( hangup call ) . The Current SIP BYE Message Body looks like : Content-Type: application/gtd REL, PRN,isdn*,,NI***, UUS,30313030303030303030303030303030303534313538 The correct format should be Content-Type: application/gtd REL, PRN,isdn*,,NI***, UUS,3,30313030303030303030303030303030303534313538 As you see the logs the protocol descriptor (UUS, 3,) is missing in the SIP BYE message going from CVP to Gateway , and gateway throwing the error later on



Further Problem Description:
One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

Defect Number: CSCvb31305

Component: ss_sip

Severity: 3

Headline: CVP does not terminate a dtmf*8 transfer

SIP call legs not cleared when doing UUI transfer to provider, can be visible in CVP OAMP and reports on UCCE - calls in progress.

UUI transfer to provider


Further Problem Description:

Defect Number: CSCvb44847

Component: ss_sip

Severity: 3

Headline: CVP is not removing isFocus from SIP messages

CVP sends isFocus on a call leg when other call leg didnt sent it. For example, if CVP is receiving isFocus on outbound leg(agent leg), CVP transfer it to ingress leg. Issue is that in subsequent updates from agent leg, if isFocus is removed, CVP still keeps on sending it to ingress leg and hence MOH is not heard on these scenarios. This should not happen as CVP is a b2bua

CVP 10 or above are used with isFocus in SIP messages


Further Problem Description:

Obtaining Documentation

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Documentation CD-ROM

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Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

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Obtaining Technical Assistance

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To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.


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If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: