About this
Document
This document provides
installation instructions for CVP11.5(1) ES5. It also contains a list of CVP
issues resolved by this engineering special. Please review all sections in this
document pertaining to installation before installing the product. Failure to
install this engineering special as described may result in inconsistent CVP behavior.
This document contains these
sections:
Signup to Receive
Email Notification of New Field Notices
The Product Alert Tool offers you the ability to
set up one or more profiles that will enable you to receive email notification
of new Field Notices, Product Alerts or End of Sale information for the products
that you have selected.
The Product Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
About Cisco CVP (and CVP Engineering
Specials)
This ES
includes fix for defects CSCup87524 |
CSCvb44847 |
CSCvb31305 |
CVP
Compatibility and Support Specifications
CVP Version Support
Cisco Unified Customer Voice Portal 11.5
CVP Component Support
The fixes included in this
patch applies to CVP11.5 – Call server component
Supported CVP Components
CVP11.5(1) ES5 is compatible
with and should be installed on these CVP components:
Do not install this engineering special on any of the following
components:
CVP
Engineering Special Installation Planning
Uninstall
Directions for CVP11.5(1) ES5
To uninstall this patch, go
to Control Panel. Select "Add or Remove Programs". Find the installed
patch in the list and select "Remove".
Note: Patches have to be
removed in the reverse order in which they were installed. For example, if you
had installed patches 3, then 5, then 10 for a product, you will need to
uninstall patches 10, 5 and 3 in that order to remove all patches for that
product.
Resolved Caveats in this Engineering Special
This section provides a list
of significant CVP defects resolved by this engineering special. It contains
these subsections:
Note: You can view more
information on and track individual CVP defects using the Cisco Bug Toolkit
located at: http://www.cisco.com/support/bugtools/Bug_root.html
Resolved Caveats in CVP11.5(1) ES5
This section lists caveats
specifically resolved by CVP11.5(1) ES5.
Index
of Resolved Caveats
Caveats in this section are
ordered by CVP component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Identifier |
Severity |
Component |
Headline |
CSCup87524 |
2 |
ss_sip |
UUI
Data not passed to PSTN via Voice GW |
CSCvb31305 |
3 |
ss_sip |
CVP
does not terminate a dtmf*8 transfer |
CSCvb44847 |
3 |
ss_sip |
CVP
is not removing isFocus from SIP messages |
Detailed
list of Resolved Caveats in This Engineering Special
Caveats are ordered by
severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCup87524
Component: ss_sip
Severity: 2
Headline: UUI Data not passed to PSTN
via Voice GW
Symptom: in
both "call.usertouserinfo" and "user.microapp.uui"
scenarios , CVP is not adding protocol descriptor in the message body of SIP
BYE method ( hangup call ) . The Current SIP BYE Message Body looks like :
Content-Type: application/gtd REL, PRN,isdn*,,NI***,
UUS,30313030303030303030303030303030303534313538 The correct format should be
Content-Type: application/gtd REL, PRN,isdn*,,NI***,
UUS,3,30313030303030303030303030303030303534313538 As you see the logs the
protocol descriptor (UUS, 3,) is missing in the SIP BYE message going from CVP
to Gateway , and gateway throwing the error later on
Conditions: CVP 9
Workaround: NA
Further Problem Description: One or more of the following links will take
you to an emergency patch called an Engineering Special or ES. If you are not
directly experiencing this problem, we encourage you to select or wait for a
formally tested fix in an upcoming major, minor, or maintenance release.
Installing any interim emergency patch or ES on a production system poses a
risk of instability due to the limited testing it receives. If you believe you are
currently experiencing this problem and you cannot wait for a later release,
please select the link for the ES built for your system. To identify the base
version for this ES, please remove _ES?? from the version name listed below.
That will give you the version of the tested base release you may install a
given ES over. Be sure to read the release notes or Readme file before running
the patch installer.
Defect Number: CSCvb31305
Component: ss_sip
Severity: 3
Headline: CVP does not terminate a
dtmf*8 transfer
Symptom: SIP
call legs not cleared when doing UUI transfer to provider, can be visible in
CVP OAMP and reports on UCCE - calls in progress.
Conditions: UUI transfer to provider
Workaround: none
Further Problem Description:
Defect Number: CSCvb44847
Component: ss_sip
Severity: 3
Headline: CVP is not removing isFocus
from SIP messages
Symptom: CVP
sends isFocus on a call leg when other call leg didnt sent it. For example, if
CVP is receiving isFocus on outbound leg(agent leg), CVP transfer it to ingress
leg. Issue is that in subsequent updates from agent leg, if isFocus is removed,
CVP still keeps on sending it to ingress leg and hence MOH is not heard on
these scenarios. This should not happen as CVP is a b2bua
Conditions: CVP 10 or above are used with isFocus in SIP messages
Workaround: None
Further Problem Description:
The following sections provide
sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most
current Cisco documentation on the World Wide Web at the following sites:
Documentation CD-ROM
Cisco documentation and
additional literature are available in a CD-ROM package, which ships with your
product. The Documentation CD-ROM is updated monthly and may be more current
than printed documentation. The CD-ROM package is available as a single unit or
as an annual subscription.
Ordering Documentation
Cisco documentation is
available in the following ways:
Documentation Feedback
If you are reading Cisco
product documentation on the World Wide Web, you can submit technical comments
electronically. Click Feedback in the toolbar and select Documentation. After
you complete the form, click Submit to send it to Cisco.
You can e-mail your comments
to bug-doc@cisco.com.
To submit your comments by mail,
use the response card behind the front cover of your document, or write to the
following address:
Attn Document Resource
Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining
Technical Assistance
Cisco provides Cisco.com as a
starting point for all technical assistance. Customers and partners can obtain
documentation, troubleshooting tips, and sample configurations from online
tools. For Cisco.com registered users, additional troubleshooting tools are
available from the TAC website.
Cisco.com
Cisco.com is the foundation
of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the
world. This highly integrated Internet application is a powerful, easy-to-use
tool for doing business with Cisco.
Cisco.com provides a broad
range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find
information about Cisco and our networking solutions, services, and programs.
In addition, you can resolve technical issues with online technical support,
download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification
programs are also available.
Customers and partners can
self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order,
access technical support, and view benefits specific to their relationships
with Cisco.
To access Cisco.com, go to:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is
available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level
3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website: http://www.cisco.com/tac
P3 and P4 level problems are
defined as follows:
In each of the above cases,
use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go
to the following website: http://www.cisco.com/register/
If you cannot resolve your
technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following
website: http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level
1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your
country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are
defined as follows: