This document provides installation instructions for CVP10.5(1) ES15. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
Cisco Unified Customer Voice Portal 10.5
CVP10.5 ES15 is compatible with and should be installed on these CVP components:
Do not install this engineering
special on any of the following components:
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CVP10.5(1) ES15.
Caveats in this section are ordered by CVP component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCur25267 |
3 |
appsvr |
CVP
heartbeat losses causes java.lang.NullPointerException
dumps |
|
CSCuj20734 |
3 |
reporting |
CVP
CCB Dynamic DQRate parameter wrong calculation |
Caveats are ordered by severity then defect number.
Defect Number: CSCuj20734
Component: reporting
Severity: 3
Headline: CVP CCB Dynamic DQRate parameter wrong calculation
Symptom:In a Cisco Voice Portal (CVP) Courtesy
Callback deployment the caller accepts the callback offer, but it is called
back earlier than the Estimated Wait Time (EWT) initially heard by the caller.
Conditions:The
caveat is seen when there is more than on call in pending state for Courtesy
Callback , and one of these calls is removed from the Courtesy Callback queue
before the caller is callback
Workaround:None
More Info: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will
give you the version of the tested base release you may install a given ES
over. Be sure to read the release notes or Readme file before running the patch
installer.
<hr
Defect Number: CSCur25267
Component: appsvr
Severity: 3
Headline: CVP heartbeat losses causes java.lang.NullPointerException dumps
Symptom:
Observed loss of heartbeat on CVP, CVP does not respond to HEARTBEAT_REQ well.
Tomcat service, eg, tomcat5.exe for CVP 8.5 and
tomcat7.exe for CVP 10, consumes large amount of memory and CPU cycles. disk I/O paging spikes.
Conditions: the symptom is triggered by heartbeat loss.
Workaround: restart the CVP call server, or reboot CVP server.
Further Problem Description: Extended CVP heartbeat losses causes ICM
Subsystem to loop following error messages continuously through tomcat service.
215: Oct 13 2014 12:23:21.411 -0500: %CVP_10_0_ICM-7-ICM_SS_HANDLED_EXCEPTION:
{Thrd=ICM PIM Publisher} ICMPimPublisher:run:
Exception: java.lang.NullPointerException 11419513:
10.246.186.215: Oct 13 2014 12:23:21.411 -0500:
%CVP_10_0_ICM-3-LOGMSG_ICM_SS_EXCEPTION: com.cisco.cvp.icm.ICMSubsystem::run:
java.lang.NullPointerException at com.cisco.cvp.icm.ICMPimPublisher.run(ICMPimPublisher.java:313)
at java.lang.Thread.run(Thread.java:662) This dump of
messages internally causing Tomcat to spike up. The issue was explored in the
existing defect, and supposedly fixed in CVP version 10.0(1). However, another
internal bug raised by CBABU software engineer during testing phase, indicated
the issue still exists in version 10.0.1. Discussions with the bug owner, and
confirmed the bug is not fixed. One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will
give you the version of the tested base release you may install a given ES
over. Be sure to read the release notes or Readme file before running the patch
installer.
<hr
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