Patching Unified CVP Call Server
1. Perform Graceful Shutdown on CVP Call Server using OAMP.
2. Run the patch installer.
3. Reboot the machine.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CVP10.5(1) ES12.
Caveats in this section are ordered by CVP component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCuq41159 |
6 |
ss_sip |
CVP
early offer causes one way audio in call transfer. |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCuq41159
Component: ss_sip
Severity: 6
Headline: CVP early offer causes one way audio in call transfer.
Symptom: One
way audio where the caller can't hear the agent side voice
Conditions: This happens when the call was transferred by the first agent
back to the CVP for queuing/IVR with ingress device and CVP having early offer
enabled
Workaround: Use delayed offer in CVP
Further Problem Description: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited testing
it receives. If you believe you are currently experiencing this problem and you
cannot wait for a later release, please select the link for the ES built for
your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the
version of the tested base release you may install a given ES over. Be sure to
read the release notes or Readme file before running the patch installer.
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Cisco documentation is available in the following ways:
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