This document provides installation instructions for CVP11.0 (1) ES15. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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Cisco Unified Customer Voice Portal 11.0.
CVP11.0 (1) ES15 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
Pre
Installation Steps:
1. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
2.
Take backup of custom jar files, if any.
Follow the below steps in sequence to install this ES:
Patching
Unified CVP VXML and Call Server:
1. Perform graceful shutdown on CVP VXML and Call Server using
OAMP.
2. Run the patch installer.
3. Reboot the
machine.
Post
Installation Steps:
1. Ensure the VXML server service is up and running after the patch is installed.
2. Ensure the audio folder is created under ‘C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP.
3. Restore the backed up audio files and custom jar files.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section lists caveats specifically resolved by CVP11.0 (1) ES15.
Caveats in this section are ordered by CVP component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCuy80951 |
2 |
vxml_server |
Session
Variable does not accept digits longer than 10 characters |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCuy80951
Component: vxml_server
Severity: 2
Headline: Session Variable does not accept digits longer than 10 characters
Symptom: The
Digit element in CVP speech application throws exception for the input greater
10 digits. The activity will throw the following exception.
The
error was: java.lang.NumberFormatException
An
error has occurred. The error was: java.lang.NumberFormatException: For input
string: "12345678901" java.lang.NumberFormatException: For input
string: "12345678901" at
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:495) at java.lang.Integer.valueOf(Integer.java:582)
Conditions: CVP 11.0 with Digiit element
used and input exceeds 10 digits.
Workaround:
none
Further Problem Description:
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P1 and P2 level problems are defined as follows: