This document provides installation instructions for CVP10.5(1) ES8. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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Explain how this particular patch (service release or engineering
special) is used -- does it play nice with other patches?
Be sure to include ALL of the changes for the files you're delivering, i.e.
all of the info from the release notes of the previous ES which included these
files.
This section provides information to help you understand on which CVP servers CVP10.5(1) ES8 can and should be installed. "these versions/components/servers are supported, and these other ones aren't".
What versions of this product and/or patch are currently supported? Any special rules or upcoming changes?
This section is like "version support", except that you need to describe which components of the system can be installed together and which can't. Really only necessary for multiple-component systems, like ICM.
This section lists the CVP components on which this engineering special can be installed, and those on which it cannot.
CVP10.5(1) ES8 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
In this section, you should describe all steps users need to take before starting to install this patch. Also describe any "gotchas" that are waiting for them, such as "this patch should be applied late at night, because it needs to shut everything down" or "the components need to be installed in this specific order".
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CVP10.5(1) ES8.
Caveats in this section are ordered by CVP component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCut25723 |
2 |
ss_sip |
Post
ViQ, no video session between agent and customer |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCut25723
Component: ss_sip
Severity: 2
Headline: Post ViQ, no video session between agent and customer
$$IGNORE
Post ViQ, no video session between agent and customer
Symptom: No Video session between agent and customer
Conditions: Post Video in Queue (ViQ)
Workaround: When we apply the workaround(setting ?SIP.EarlyOfferSupport? to false) it worked fine which was
suggested in defect: CSCuq41159
Further Problem Description:
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P3 and P4 level problems are defined as follows:
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P1 and P2 level problems are defined as follows: