This document provides installation instructions for Unified CCE 11.6(2) ES66. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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11.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES66 on these Unified CCE components:
Do not install this engineering special on the following components:
· Any other
component than PG.
Using
the Unified CCE Service Control, stop all the Unified CCE Services running on
the system.
Launch
the installer provided for the ES and follow the instructions on the screen.
If
the Unified CCE Services are set to manual, using the Unified CCE Service
Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES66.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvh66113 |
2 |
pg.opc |
Interval
Reporting Failures During Load: SGI, ASGI, AI |
Caveats are ordered by severity then defect number.
Defect Number: CSCvh66113
Component: pg.opc
Severity: 2
Headline: Interval Reporting Failures During Load: SGI, ASGI, AI
Symptom: t_agent_interval, t_agent_skill_group_interval,
and t_skill_group_interval tables do not have up to
date data on the logger or HDS. The Agent PG has up to date AGINT, ASGINT and
SGINT*.hst files located:
C:\icm\(InstanceName)\PG(number)(A|B)\hist.
Conditions: Intermittently after a CallRouter/PG
disconnect, during load, opc fails to process the
interval reports for Skill_Group_Interval, Agent_Skill_Group_Interval and Agent_Interval
tables
Workaround: Off hours, exit_opc must be run via OPCTest. This impacts call processing and must be done
during a maintenance window. Refer:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-peripheral-gateway/20418-30.html
or Set OPC registry DateTimeForHistoricalDataRecovery
found under HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\{instance name}\PG{number
side}\PG\OPC. Set this registry to time after which data from OPC hist file is
required to be pushed to Logger.
Further Problem Description: If you turn on the PG OPC /halfhour
traces, you should see lines like the following: 18:00:00:349 pg1a-opc Trace:
Peripheral::FlushOPIHHMsg -
Table=AGENT_INTERVAL_TABLE 18:00:00:349 pg1a-opc Trace: Peripheral::FlushOPIHHMsg - Table=AGENT_SKILL_GROUP_INTERVAL_TABLE
18:00:00:349 pg1a-opc Trace: Peripheral::FlushOPIHHMsg
- Table=SKILL_GROUP_INTERVAL_TABLE If those lines are missing, it means OPC is
not pushing the data contained in those tables' .hst
files to the CallRouter.
This section lists caveats
which are included in Unified CCE 11.6(2) ES66 as these are resolved
by previous Eses.
|
|
Severity |
Component |
Headline |
|
CSCvr34208 |
3 |
pg.opc |
Finesse non-voice agent's state is stuck in "Active" after all tasks are closed |
|
CSCvp83424 |
3 |
pg.opc |
PG OPC crash during state transfer |
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