This document provides installation instructions for Unified CCE 11.6(2) ES33. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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· Unified CCE 11.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES33 on these Unified CCE components:
Do not install this engineering special on any of the components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES33.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvs67053 |
3 |
pg.cucm |
Pending state Reason code not getting set after call ends |
Caveats are ordered by severity then defect number.
Defect Number: CSCvs67053
Component: pg.cucm
Severity: 3
Headline: Pending state Reason code not getting set after call ends
Symptom: Reason code for the Agent's NotReady
state is lost once the call is completed.
Conditions: When Talking on a call, Agent sets the state to NotReady with a Reason code.
Workaround: None.
Further Problem Description:
Caveats
resolved in earlier ESs and included as part of ICM11.6(2) ES33:
|
ES# |
Identifier |
Severity |
Component |
Headline |
||
|
1 |
CSCvo85956 |
3 |
|
Agent not getting wrap-up mode in transfer call |
||
|
16 |
CSCvr01146 |
2 |
pg.cucm |
Agent could not login after initial logon attempt timed
out |
||
|
23 |
CSCvs20847 |
2 |
pg.cucm |
Call not considered as handled for consult call in case of reverse transfer scenario |
||
|
27 |
CSCvr81353 |
2 |
pg.cucm |
Custom NotReady reason code
reset to 0, when agent state changed to Wrapup
during talking state |
||
|
27 |
CSCvq26916 |
2 |
pg.cucm.jtapi |
JTAPI Gateway process restarted unexpectedly and intermittently
generates JRE memory dump |
||
|
27 |
CSCvq78870 |
3 |
pg.cucm.jtapi |
Agent can't login to the terminal if the terminal has a
call with idle/disconnected/failed state |
||
|
27 |
CSCvq80059 |
4 |
pg.cucm.jtapi |
JGW does not send failure confirmation for Make Call
Request |
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