This document provides installation instructions for Unified CCE 11.6(2)
ES1. It also contains a list of Unified CCE issues resolved by this engineering
special. Review all installation information before installing the product.
Failure to install this engineering special as described can result in
inconsistent Unified CCE behavior.
This document contains these sections:
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· Unified CCE 11.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES1 on these Unified CCE components:
Do not install this engineering special on the components other than the
following:
Installation of this patch requires that all Unified CCE
services be shut down during the entire period of installation. It is
always recommended to install this ES during a scheduled downtime.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their
installation. For example, if you installed patches 3, then 5, then 10 for a
product, you must uninstall patches 10, 5, and 3, in that order, to remove the
patches from that product.
This section provides a list of significant Unified CCE defects resolved by
this engineering special. It contains these subsections:
Note: You can view more information on and track individual
Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES1.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvo85956 |
3 |
pg.cucm |
Agent not getting wrap-up mode in transfer call |
Caveats are ordered by severity then defect number.
Defect Number: CSCvo85956
Component: pg.cucm
Severity: 3
Headline: Agent not getting wrap-up mode in transfer call
Symptom: Consult (primary) agent will not go to Wrapup
state.
Conditions: When the primary incoming leg dropped while Agent is active on
consult leg (RINGING or ESTABLISHED)
Workaround: None
Further Problem Description: Getting
the Patch: The following links take you to an emergency patch, called an
Engineering Special or ES. These emergency patches are meant for deployments
that are actively encountering a specific problem and cannot wait for a formal
release to include a fix. An ES receives limited testing compared to a formal
release. Installing an ES on a production system poses a risk of instability
due to that limited testing. If you are not directly experiencing this problem,
wait to install a major, minor, or maintenance release that includes the fix
for this issue. If you experience this problem and cannot wait for a later
formal release, select the ES that matches the base release of your deployment.
The base release is the front part of the ES name. Only install an ES that
matches the release that your deployment runs. Always read the release notes or
Readme file before running the patch installer.
You can access current Cisco documentation on the Support pages at the
following sites:
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