About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES65. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


This patch is designed to be installed on the central controller Router on both sides (A and B) of the system on an 11.6(1) system.

Unified CCE Compatibility and Support Specifications



Unified CCE Version Support

11.6(1)


Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 11.6(1) ES65 on these Unified CCE components:


Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.6(1) ES65


* Shut down the Router node and install this ES.

* Prior to starting the Router service, set the following registry value to enable additional MDS sequencer table tracing periodically:

On the A side:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<cust>\RouterA\EMS\CurrentVersion\Library\Processes\mds\EMSTraceMask to 0x20 hex

On the B side:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<cust>\RouterB\EMS\CurrentVersion\Library\Processes\mds\EMSTraceMask to 0x20 hex

Uninstall Directions for Unified CCE 11.6(1) ES65


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES65

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES65.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvp01709

6

mds

Servicability defect to debug CSCvn85590 MDS crash issue

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvp01709

Component: mds

Severity: 6

Headline: Servicability defect to debug CSCvn85590 MDS crash issue


This ES is designed to provide additional log tracing on the MDS process to debug the intermittent crash described in CSCvn85590.

* Prior to starting the Router service, set the following registry value to enable additional MDS sequencer table tracing periodically:

On the A side:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<cust>\RouterA\EMS\CurrentVersion\Library\Processes\mds\EMSTraceMask to 0x20 hex

On the B side:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<cust>\RouterB\EMS\CurrentVersion\Library\Processes\mds\EMSTraceMask to 0x20 hex

Obtaining Documentation


You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

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contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: