About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES62. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


This Engineering special is designed to be installed on an Unified CCE 11.6(1) system. 

Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

ICM 11.6(1)

Unified CCE Component Support

Supported Unified CCE Components

Unified CCE 11.6(1) ES62 is compatible with and should be installed ONLY on these ICM components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.6(1) ES62


On Distributor

·       Stop Distributor services.

·       Run Unified CCE 11.6(1) ES62 patch installer

·       Start Distributor services.

On Administration Client

·       Run Unified CCE 11.6(1) ES62 patch installer

Uninstall Directions for Unified CCE 11.6(1) ES62


On Distributor

·       Stop Distributor services.

·       Open Uninstall a program from control panel.

·       Right click the ICM 11.6(1) ES62 patch and run ‘Uninstall’

·       Start Distributor services.

On Administration Client

·       Open Uninstall a program from control panel.

·       Right click the ICM 11.6(1) ES62 patch and run ‘Uninstall’

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES62

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES62.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvi63016

3

scripteditor

"Formula editor" in script editor grayed out

 

 

 

 

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvi63016

Component: scripteditor

Severity: 3

Headline: "Formula editor" in script editor grayed out


Symptom:
The Formula Editor button in "Queue to Skill Group" nodes is grayed out when viewing in Browse, Monitoring or Quick Edit modes of ICM Script Editor. The "Route Select" node also has this issue in Quick edit mode.

Conditions:
Using ICM 11.5(1) or above Script Editor trying to look at Formula Editor while in browse or monitor mode.

Workaround:
None, only way to view Formula Editor is to put the script into full EDIT mode.

Further Problem Description:


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